Customer Relations Specialist

4 weeks ago


Swansea, City and County of Swansea, United Kingdom ERS Full time

Job Summary

The Customer Relations Consultant plays a vital role in providing an exceptional claims service by resolving reportable complaints in a timely and efficient manner. This involves negotiating settlements in accordance with policy wordings and effecting a speedy recovery of underwriters' outlay.

Key Responsibilities

  • Actively handle complaints within set timescales, adhering to complaint handling procedures.
  • Ensure new complaints are distributed to the team and handled in accordance with company policy, achieving validation, investigation, and negotiation.
  • Support and ensure compliance with Lloyds and FCA regulations.
  • Promote a culture of communication and staff involvement.
  • Investigate underlying causes of complaints and trends, making recommendations for improvements to systems and/or training requirements.

Requirements

  • Awareness and action on all Compliance matters, including Disability Discrimination, Data Protection, and Risk.
  • Ensure that TCF is a part of the organization's culture and behaviors, consistently promoting this.
  • Represent the correct values and culture of the group.
  • Support Health and Safety by highlighting issues.
  • Engage in own self-development.
  • Provide relevant MI to managers at all levels and present findings where appropriate.

What You'll Get in Return

  • Training and Support
  • Flexible employee benefits, including a range of discounts from retailers
  • Bonus opportunities
  • Annual salary review
  • Opportunities to progress your career with ERS


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