Customer Relations Specialist
4 weeks ago
Job Summary
The Customer Relations Consultant plays a vital role in providing an exceptional claims service by resolving reportable complaints in a timely and efficient manner. This involves negotiating settlements in accordance with policy wordings and effecting a speedy recovery of underwriters' outlay.
Key Responsibilities
- Actively handle complaints within set timescales, adhering to complaint handling procedures.
- Ensure new complaints are distributed to the team and handled in accordance with company policy, achieving validation, investigation, and negotiation.
- Support and ensure compliance with Lloyds and FCA regulations.
- Promote a culture of communication and staff involvement.
- Investigate underlying causes of complaints and trends, making recommendations for improvements to systems and/or training requirements.
Requirements
- Awareness and action on all Compliance matters, including Disability Discrimination, Data Protection, and Risk.
- Ensure that TCF is a part of the organization's culture and behaviors, consistently promoting this.
- Represent the correct values and culture of the group.
- Support Health and Safety by highlighting issues.
- Engage in own self-development.
- Provide relevant MI to managers at all levels and present findings where appropriate.
What You'll Get in Return
- Training and Support
- Flexible employee benefits, including a range of discounts from retailers
- Bonus opportunities
- Annual salary review
- Opportunities to progress your career with ERS
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