Customer Service Advisor
4 days ago
Role Overview
We are seeking a skilled Customer Service Representative to join our team at Sitel in Swansea.
About the Role
As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, handling back-office email interactions and resolving customer inquiries in a timely and professional manner.
Key Responsibilities:
- Listening to customer concerns and providing information, answers, or responses relating to change of tenancies.
- Obtaining and correctly capturing of customer information.
- Reviewing and making changes to customer accounts where applicable.
- Keeping records of customer interactions.
- Ensuring customer satisfaction.
What We Offer
We are committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a competitive salary and benefits package.
Requirements
To be successful in this role, you will need to have excellent communication and problem-solving skills, a positive attitude, and the ability to work well under pressure.
What We Look For
We are looking for a team player who is passionate about delivering exceptional customer service and has a strong work ethic.
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