Customer Service Advisor

4 days ago


Swansea, City and County of Swansea, United Kingdom Sitel Full time

Role Overview

We are seeking a skilled Customer Service Representative to join our team at Sitel in Swansea.

About the Role

As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, handling back-office email interactions and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Listening to customer concerns and providing information, answers, or responses relating to change of tenancies.
  • Obtaining and correctly capturing of customer information.
  • Reviewing and making changes to customer accounts where applicable.
  • Keeping records of customer interactions.
  • Ensuring customer satisfaction.

What We Offer

We are committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a competitive salary and benefits package.

Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, a positive attitude, and the ability to work well under pressure.

What We Look For

We are looking for a team player who is passionate about delivering exceptional customer service and has a strong work ethic.



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