Retail Operations Manager

2 days ago


Swansea, City and County of Swansea, United Kingdom Card Factory Full time

About Us

At Card Factory, we're dedicated to helping people celebrate life's special moments. With over 1,000 stores across the UK and Ireland, we're a leading specialist retailer of greeting cards, dressings, and gifts.

Our Mission

We're on a mission to become a true omnichannel retailer, offering our customers a seamless shopping experience across all touchpoints. To achieve this, we need talented individuals like you to join our team as Store Managers.

The Role

As a Store Manager at Card Factory, you'll be responsible for delivering commercial growth and developing a team culture that puts customers at the heart of everything we do. You'll have overall responsibility for the running of the store, focusing on customer experience, colleague development, and driving sales growth in line with our 5-year strategy.

Your Key Responsibilities

  • You'll coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
  • You'll be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours, and required skill set to meet our business needs.
  • You'll make commercial decisions around stock availability and merchandising.
  • You'll actively seek contact with key stakeholders to gain a wider understanding of the business.
  • You'll provide constructive and beneficial feedback to the store team, District, and Regional Managers around store performance and business opportunities to encourage continual growth.

What We Offer

As a Store Manager at Card Factory, you can expect a competitive salary of £42,500 per annum, plus benefits including:

  • 25% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support Financial Education Tools Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers
  • Discounted mobile phone contracts
  • Discounts across 100's of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Family leave

Requirements

To succeed as a Store Manager at Card Factory, you'll need:

  • Previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business
  • Experience in leading and developing a team of colleagues
  • A passion for celebrating customers' life moments and a commitment to delivering exceptional customer experiences


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