Customer Service Specialist

8 hours ago


Swansea, City and County of Swansea, United Kingdom UPS Full time

Job Overview

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist in Swansea.

About the Role

This is an exciting opportunity to work in a fast-paced environment, providing excellent customer service and support to our clients. As a Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing a positive experience for our customers.

Key Responsibilities:

  • Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with internal teams to ensure seamless communication and issue resolution.
  • Participate in training and development programs to improve skills and knowledge.

What You'll Get:

We offer a competitive salary of £23,000 - £25,000 per annum, depending on experience, plus benefits and opportunities for growth and development.

What You'll Need:

To succeed in this role, you will need excellent communication and problem-solving skills, basic knowledge of Windows applications, and an excellent telephone manner. You must also be able to work well under pressure and adapt to changing priorities.

A Bit About UPS

UPS is a global company with over 115 years of experience in logistics and transportation. We are committed to delivering exceptional service and building strong relationships with our customers. As a valued member of our team, you will have access to ongoing training and development opportunities to help you grow and succeed.



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