Customer Service Representative

4 weeks ago


Swansea, City and County of Swansea, United Kingdom C.E.M Day Ltd Full time

About the Role

We are seeking a Customer Service Advisor to play a vital role in the customer experience journey at C.E.M Day Ltd.

As a Customer Service Advisor, you will be the first point of contact for all Service customer enquiries and face-to-face interactions.

You will facilitate effective communication between our customers and the workshop staff.

Responsibilities

  • Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
  • Handling customer service calls and face-to-face enquiries, including making customer appointments, pricing information, and providing updates on vehicle repair completion times.
  • Understanding repair requirements and effectively communicating these to customers.
  • Delivering a first-class customer experience to every customer.
  • Consistently demonstrating the highest standards of professionalism.

About You

The ideal candidate will possess excellent organisational and communication skills, a keen focus on attention to detail, and a passion for delivering excellent customer service.

Why C.E.M Day Ltd?

We are a family-run business that has been at the forefront of change and innovation since 1926. We are passionate about building an environment where everyone feels valued and able to reach their full potential.

We believe in equality and inclusion, and we work continually to ensure that all our premises are welcoming and safe for everyone.

Employee Benefits

  • Competitive salary and benefits package.
  • Contributory pension scheme.
  • Life Assurance.
  • Staff discounts.
  • Development opportunities within C.E.M Day Ltd.


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