Parts Advisor
2 months ago
**About Alliance Automotive Group**
We are a leading distributor of light and commercial vehicle parts to the independent aftermarket in various countries across Europe. Our company services a wide range of customers, including independent repairers, body shops, auto centers, fast fit companies, and end consumers.
**Job Summary**
We are seeking a skilled Parts Advisor to join our team. As a Parts Advisor, you will be responsible for maintaining and expanding our local customer base. Your focus will be on providing exceptional customer service, building long-term relationships with customers, and promoting our products and services.
**Key Responsibilities**
• Take orders over the telephone and upsell to increase invoice value
• Make outbound calls to raise customer awareness and achieve higher sales
• Build long-term rapport with local customers
• Actively promote offers, discounts, and customer competitions
• Limit credits and returns by ordering and sending the right parts, first time
**Requirements**
• Be punctual, organized, and efficient while working towards deadlines
• Be pro-active and enthusiastic when speaking with customers
• Demonstrate empathy towards customers
• Possess professional and excellent communication skills
**What We Offer**
• An opportunity to join a global brand and market leader
• Exclusive discounts and cashback from major retailers and grocers via our benefits app
• Opportunities for career progression and bespoke training
• Free pension advice from our standard pension provider
• Free access to health, wellbeing, and financial tools
• Potential to earn a performance-based bonus, paid monthly
• Discount on car parts
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