Parts Advisor

2 months ago


Swansea, City and County of Swansea, United Kingdom Alliance Automotive Group Full time

**About Alliance Automotive Group**

We are a leading distributor of light and commercial vehicle parts to the independent aftermarket in various countries across Europe. Our company services a wide range of customers, including independent repairers, body shops, auto centers, fast fit companies, and end consumers.

**Job Summary**

We are seeking a skilled Parts Advisor to join our team. As a Parts Advisor, you will be responsible for maintaining and expanding our local customer base. Your focus will be on providing exceptional customer service, building long-term relationships with customers, and promoting our products and services.

**Key Responsibilities**

• Take orders over the telephone and upsell to increase invoice value

• Make outbound calls to raise customer awareness and achieve higher sales

• Build long-term rapport with local customers

• Actively promote offers, discounts, and customer competitions

• Limit credits and returns by ordering and sending the right parts, first time

**Requirements**

• Be punctual, organized, and efficient while working towards deadlines

• Be pro-active and enthusiastic when speaking with customers

• Demonstrate empathy towards customers

• Possess professional and excellent communication skills

**What We Offer**

• An opportunity to join a global brand and market leader

• Exclusive discounts and cashback from major retailers and grocers via our benefits app

• Opportunities for career progression and bespoke training

• Free pension advice from our standard pension provider

• Free access to health, wellbeing, and financial tools

• Potential to earn a performance-based bonus, paid monthly

• Discount on car parts



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