Band 4 Medical Administrative Supervisor

3 weeks ago

Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Position Overview

Are you a skilled medical administrator seeking a rewarding opportunity? This role may be the perfect fit for you.

An exciting position has opened for a full-time Band 4 Medical Administrative Supervisor within our Paediatric Department. The successful candidate will deliver a thorough and effective administrative service to the Consultant(s) and their healthcare team. By managing the administrative responsibilities, the Medical Administrative Supervisor will assist the Consultant(s) in maximizing their clinical duties. It is crucial for the individual in this role to demonstrate initiative and sound judgment, utilizing their expertise while maintaining confidentiality at all times. The post holder will serve as a compassionate and understanding point of contact for patients, their families, and caregivers. Additionally, they will oversee the daily training and guidance of other medical administrative staff.

Key Responsibilities

The role will involve:

  • Transcribing audio recordings of clinical letters, discharge summaries, medical reports, and other correspondence requiring proficient typing skills and a comprehensive understanding of complex medical terminology and medications.
  • Coordinating, rescheduling, and canceling appointments and clinics.
  • Monitoring waiting lists and clinic availability.
  • Maintaining accurate records and data entry; extracting data for auditing and reporting; processing referrals; managing postal and telephone inquiries from patients; and performing various other administrative tasks.

We are looking for a proactive and enthusiastic individual who can effectively troubleshoot daily challenges.

About Our Organization

University Hospitals Birmingham NHS Foundation Trust is recognized as a leading healthcare provider in the UK. Our mission is to promote healthier lives, and we understand that exceptional staff are essential to achieving this goal.

We are committed to creating an optimal work environment for our employees, which includes:

  • Investing in the health and well-being of our staff, with a focus on offering flexible working arrangements where feasible.
  • Providing a diverse range of training and development opportunities to support personal and professional growth.

Our organization is dedicated to ensuring that all staff members are treated equitably and feel a sense of belonging. We strive to cultivate a kind and inclusive atmosphere, removing barriers to opportunity and ensuring that every individual can reach their full potential and thrive in their roles. This commitment to inclusivity is embedded at all levels of our organization, with active staff networks and leadership initiatives promoting fairness and equity.

University Hospitals Birmingham is a smoke-free facility.

Candidate Profile

Qualifications

Essential

  • Good General Education (e.g., GCSE English and Maths A-C) or equivalent.
  • Business Administration NVQ Level 3 or relevant experience in an administrative setting.
  • AMSPAR Certificate or equivalent knowledge of medical terminology.
  • Familiarity with medical terminology.

Experience

Essential

  • Proven experience as a Medical Administrator.
  • Experience in public-facing roles or customer service.
  • Proficiency in using various Microsoft Office applications (Word, Excel, Outlook).
  • Experience with IT systems.
  • Background in healthcare settings.
  • Strong organizational skills.
  • Able to work independently and manage unpredictable situations.
  • Capable of working under pressure and multitasking.
  • Able to meet deadlines effectively.

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