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Resident Services Coordinator

2 months ago

Manchester, United Kingdom Cobalt Recruitment Full time
Job Overview

Cobalt Recruitment is seeking a highly skilled Resident Services Coordinator to join our team. As a key member of our community team, you will be responsible for delivering exceptional customer service to residents, ensuring the upkeep of our properties, and organizing community events.

Key Responsibilities
  • Customer Service
    • Provide first-class customer service to residents, responding to their queries and concerns in a timely and professional manner.
    • Act as the first point of contact for residents, resolving issues and escalating concerns to the relevant teams.
  • Property Maintenance
    • Conduct regular inspections of our properties to ensure they are well-maintained and presented.
    • Coordinate repairs and maintenance with our contractors, ensuring that all work is completed to a high standard.
  • Community Engagement
    • Organize and host community events, such as resident meet-and-greets, to foster a sense of community among our residents.
    • Work with local businesses to secure special offers and discounts for our residents.
  • Administrative Tasks
    • Manage the scheduling of viewings and conduct property tours.
    • Process rental applications and ensure that all necessary paperwork is completed.
Requirements
  • Customer Service Skills
    • Strong customer service ethic and background.
    • Ability to think on your feet and make considered decisions.
  • Communication Skills
    • Excellent written and spoken communication skills.
    • Ability to communicate effectively with residents, contractors, and other stakeholders.
  • Organizational Skills
    • Organized and meticulous approach to work.
    • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills
    • IT literate and proficient in using software applications.
    • Experience with property management software an advantage.
What We Offer

Cobalt Recruitment offers a competitive salary and benefits package, as well as opportunities for professional development and growth.