Customer Service Liaison

3 weeks ago


Hitchin, Hertfordshire, United Kingdom dormakaba Full time

Are you skilled in communication, detail-oriented, and proficient with CRM platforms or similar tools?

We are seeking a Client Relations Specialist to enhance our team.

Key Responsibilities:

As a Client Relations Specialist, you will play a crucial role in ensuring our clients receive the correct products promptly and consistently. You will assist customers in exploring various product options while upholding our esteemed reputation in the construction sector. Your primary duties will include providing sales support to a diverse clientele interested in utilizing dormakaba products and systems for their projects. This involves direct communication with customers, processing orders through email, and verifying details against their specifications.

Beyond Order Processing:

We are in search of a dedicated individual who can take charge of customer inquiries, collaborating with team members on issues, returns, and other customer service-related matters. Additionally, you will serve as internal support for our sales representatives in the field. Over time, you will develop into a dormakaba product authority, staying informed about new advancements and product launches in the industry.

Required Skills:

  • Minimum of 2 years of experience in a customer service role
  • Ability to comprehend product details and their lifecycle
  • Familiarity with SAP is a plus; experience with a CRM system is essential
  • Strong communication and organizational abilities
  • High degree of self-motivation

Our Offer:

At dormakaba, we pride ourselves on being a globally recognized organization with a family-oriented culture, employing over 15,000 individuals worldwide. We provide numerous development and training opportunities, supporting our workforce across various locations.

We value our employees and offer a competitive salary along with a comprehensive benefits package that includes:

  • 25 Days Annual Leave + Bank Holidays
  • Holiday Purchase Scheme (up to 3 additional days)
  • Enhanced Pension Scheme (3% employee contribution, 6% employer contribution)
  • Life Assurance
  • Healthcare Support, including an Employee Assistance Programme
  • Health & Wellbeing App with Digital GP Service
  • Enhanced maternity and paternity benefits after qualifying period
  • Access to LinkedIn Learning
  • Employee Discounts scheme

Interested in joining us?

We invite you to explore this opportunity further.



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