Customer Service Representative
2 weeks ago
About European LifeCare Group:
We are a leading provider of vaccination clinics and on-site vaccination programs across Denmark, UK & The Netherlands. Our vision is to fight disease and save lives by making prevention and treatment easy, accessible, and safe.
Job Overview:
The Customer Service Representative will play a crucial role in improving vaccination uptake by obtaining informed consent under the supervision of the Call Centre Manager.
Key Responsibilities:
- Comply with Company policies & procedures
- Work to support the team for service delivery
- Assist in the day to day running of the call centre
- Handle calls and emails for booking vaccinations
- Coordinating community clinics operation
- Working towards KPI's
- Participate in team meetings
- Undertake other duties as needed
Requirements:
- Understands and implements informed consent
- Knowledge of data protection principles
- Experience in call center or customer service
- Experience in healthcare setting
- Clear and polite telephone manner
- Bilingual skills
- Excellent communication skills
- Work independently and as part of a team
- IT literate including Microsoft Office
Languages desired:
- Turkish
- Romanian
- Polish
- Gujarati
- Urdu
- Punjabi
- Bengali
- Hindi
Equal Opportunities:
We are committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
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