Customer Service Representative

4 weeks ago


Hitchin, Hertfordshire, United Kingdom European LifeCare Group Full time

European LifeCare Group is recognized as one of the largest independent providers of travel health services and public vaccination initiatives in Europe. Established in 1998, we have expanded our specialist clinics throughout Denmark and the UK. Our organization also collaborates with both the Danish and English National Health Services as a contracted provider for immunization programs.

About Us: We are a premier provider of vaccination clinics and on-site vaccination services across Denmark, the UK, and The Netherlands. Our mission is to combat disease and enhance lives by ensuring that prevention and treatment are straightforward, accessible, and secure.

Position Overview:

  • Job Title: Customer Service Representative
  • Contract Type: Bank
  • Working Schedule: Monday to Friday, from 10:00 AM to 6:00 PM

Employee Benefits:

  • Pension plan with a 5% employer contribution
  • Discounts at supermarkets and high street retailers
  • Employee Assistance Program
  • Referral program for employees
  • 25 days of annual leave

Role Purpose: The individual in this role will focus on enhancing vaccination participation by securing informed consent under the guidance of the Call Centre Manager.

Main Responsibilities:

  • Adhere to company policies and procedures
  • Support the team in delivering high-quality service
  • Assist in the daily operations of the call center
  • Manage incoming calls and emails for vaccination bookings
  • Coordinate the operation of community clinics
  • Work towards achieving key performance indicators (KPIs)
  • Engage in team meetings
  • Perform additional duties as required

Required Experience and Skills:

  • Understanding and implementation of informed consent
  • Knowledge of data protection regulations
  • Experience in a call center or customer service environment
  • Background in a healthcare setting
  • Clear and courteous telephone communication
  • Bilingual abilities
  • Exceptional communication skills
  • Ability to work independently and collaboratively
  • Proficient in IT, including Microsoft Office

Desired Languages:

  • Turkish
  • Romanian
  • Polish
  • Gujarati
  • Urdu
  • Punjabi
  • Bengali
  • Hindi

European LifeCare Group is dedicated to providing equal opportunities to all applicants, regardless of race, religion, gender, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.



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