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Customer Service Representative

2 months ago


Hitchin, Hertfordshire, United Kingdom Govia Thameslink Railway Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales/Station Assistant GPR. As a key member of our station team, you will be responsible for delivering exceptional customer service and ensuring a smooth and efficient passenger experience.

Key Responsibilities
  • Provide outstanding customer service to passengers, responding to their queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to maintain a clean and safe station environment, ensuring that all facilities and equipment are in good working order.
  • Operate the ticket office and platform systems, processing transactions and providing information to passengers.
  • Assist with the management of station operations, including the dispatching of trains and the maintenance of station facilities.
  • Develop and maintain strong relationships with customers, colleagues, and stakeholders, promoting a positive and inclusive station environment.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Proven experience of working in a customer-facing role, with a strong focus on delivering exceptional service.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and shifts.
  • Basic numeracy skills, with the ability to handle cash and process transactions accurately.
  • Availability to work a variety of shifts, including weekends and bank holidays.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.