Customer Service Representative

4 weeks ago

Hitchin, Hertfordshire, United Kingdom Learning Curve Group Full time
Customer Service Apprentice

Inspire ATA is a leading provider of apprenticeship opportunities, partnering with top employers to deliver high-quality training and development programs. As a Customer Service Apprentice, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Assist in onboarding new customers, providing product demonstrations, and guiding them through the setup process
  • Respond promptly and professionally to customer inquiries via email, phone, and live chat, striving for first-contact resolution
  • Collaborate with cross-functional teams to advocate for customer needs and drive product improvements
  • Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized support and strategic guidance
  • Contribute to the development of educational resources, tutorials, and other materials to empower customers to maximize the value of our products or services
Desired Skills and Qualities:
  • Excellent communication and interpersonal skills
  • Strong IT skills and attention to detail
  • Organizational and time management skills
  • Customer care and problem-solving skills
  • Team working and administrative skills
Qualifications and Training:
  • GCSE or equivalent English and Maths (Grade A*-C/9-4 or Level 2 equivalent) desirable
  • Level 3 Customer Service Specialist apprenticeship, with a typical duration of 18 months
  • Delivery method and location of training to be confirmed, but does involve remote learning
What We Offer:
  • A competitive salary of £12,480 per annum
  • A comprehensive training program, including the Level 3 Customer Service Specialist apprenticeship
  • The opportunity to work with a leading provider of apprenticeship opportunities

Please note that pre-employment checks will be conducted, including digitalized right-to-work checks and DBS applications via an external provider. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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