Customer Service Representative

4 weeks ago


Hitchin, Hertfordshire, United Kingdom JoJo Maman Bébé Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers in-store and via our Omni-Channel services.

Key Responsibilities

  • Assist customers with their queries and provide solutions to their needs
  • Prepare and dispatch Omni-Channel orders in a timely and efficient manner
  • Liaise with customers via phone and in-store to resolve any issues
  • Develop and maintain a high level of product knowledge to provide expert advice to customers
  • Work collaboratively with the team to achieve sales targets and provide excellent customer service

Requirements

  • Previous retail and customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • High level of product knowledge and ability to learn new products quickly
  • Flexibility to work a variety of shifts, including weekends and holidays

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A fun and supportive work environment
  • The opportunity to work with a leading retailer in the parent and baby industry

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, please submit your application.



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