Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers in-store and via our Omni-Channel services.
Key Responsibilities
- Assist customers with their queries and provide solutions to their needs
- Prepare and dispatch Omni-Channel orders in a timely and efficient manner
- Liaise with customers via phone and in-store to resolve any issues
- Develop and maintain a high level of product knowledge to provide expert advice to customers
- Work collaboratively with the team to achieve sales targets and provide excellent customer service
Requirements
- Previous retail and customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- High level of product knowledge and ability to learn new products quickly
- Flexibility to work a variety of shifts, including weekends and holidays
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A fun and supportive work environment
- The opportunity to work with a leading retailer in the parent and baby industry
How to Apply
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, please submit your application.
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