Customer Service Representative

2 weeks ago


Hitchin, Hertfordshire, United Kingdom European LifeCare Group Full time

European LifeCare Group is a leading provider of vaccination clinics and on-site vaccination programs across Denmark, the UK, and the Netherlands.

As a Call Centre Agent, you will play a vital role in improving vaccination uptake by obtaining informed consent under the supervision of the Call Centre Manager.

Key Responsibilities:

  • Comply with Company policies & procedures
  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery
  • Assist in the day-to-day running of the immunisation programme's call centre
  • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics
  • Coordinate the operation of the community clinics in line with company policy and procedures where directed
  • Work towards KPIs to ensure targets are achieved
  • Participate positively in regular team meetings
  • Undertake other duties commensurate with the level of this position

Requirements:

  • Understands and implements the principles of informed consent
  • Knowledge of principles of data protection
  • Experience in call centre or customer service
  • Experience of working in a healthcare setting
  • Have a clear and polite telephone manner
  • Bilingual skills
  • Excellent communicator, both written and verbal
  • Work independently and as part of a team
  • IT literate including Microsoft Office (Word & Excel)

The following languages would also be desirable:

  • Turkish
  • Bengali

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.



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