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Head of Managed Services

2 months ago

Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

About Modern Networks Ltd:

We are a leading provider of Managed IT services to the Commercial Property, Science Parks, Education, and SME sectors. Our commitment to exceptional customer service and continuous improvement enables our clients to achieve their business objectives through effective IT strategies and solutions.

Role Overview:

The Head of Managed Services will lead and manage the Managed Services division, overseeing service delivery, client relationship management, service level agreements (SLAs), and driving operational excellence to ensure client satisfaction and business growth.

Key Responsibilities:

  • Develop and implement the strategic direction for the Managed Services division in alignment with the company's goals.
  • Identify growth opportunities within existing accounts and potential new markets for managed services.
  • Drive innovation within the Managed Services portfolio to maintain a competitive edge.
  • Ensure the effective and efficient delivery of managed services to clients, meeting or exceeding SLAs.
  • Oversee the management and resolution of complex service delivery issues.
  • Implement best practices and continuous improvement initiatives to optimize service delivery processes.
  • Conduct regular client reviews and performance reporting to ensure transparency and trust.
  • Ensure compliance with industry standards, regulations, and company policies within the Managed Services division.
  • Identify and mitigate risks associated with service delivery, implementing appropriate controls and contingency plans.

Requirements:

  • Deep understanding of ICT services, including cloud computing, networking, cybersecurity, and IT infrastructure within a Managed Services Environment.
  • Proficiency in ITIL (Information Technology Infrastructure Library) frameworks and service management best practices.
  • Familiarity with service management tools and platforms.
  • Experience in budgeting, financial planning, and P&L management.

Why Choose Modern Networks Ltd:

  • Innovative Projects: Working on leading-edge IT projects within the property management sector.
  • Professional Growth: Opportunities for advancement within a dynamic and collaborative work environment.
  • Impactful Work: Play a key role in transforming the IT capabilities of major Commercial Property and mixed-use estates in Central London.