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Sales/Station Assistant GPR
2 months ago
We are seeking a highly skilled and customer-focused Sales/Station Assistant GPR to join our team at Govia Thameslink Railway. As a key member of our station team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our stations.
About the Role:- Provide top-notch customer service and support to our passengers, responding to their queries and resolving issues in a professional and courteous manner.
- Work collaboratively with our station teams to maintain a clean and safe environment, ensuring that our stations are well-maintained and welcoming to all.
- Utilize our advanced ticketing system to provide accurate and efficient information to customers, ensuring that they have a seamless travel experience.
- Deliver outstanding customer service, consistently meeting or exceeding our high standards.
- Manage customer interactions with tact and diplomacy, resolving conflicts and issues in a professional manner.
- Utilize numerical skills to assist customers with ticketing and other queries, ensuring that they have accurate and up-to-date information.
- Work independently and as part of a team to achieve our business objectives, contributing to a positive and productive work environment.
- A customer-focused approach and a passion for delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to work with customers from diverse backgrounds.
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
- High level of numerical ability and attention to detail, with a strong focus on accuracy and precision.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, reflecting our commitment to our employees' well-being and success.
We are a leading transportation company, dedicated to providing safe, reliable, and efficient transportation services to our customers. We are committed to making a positive impact in our community, and strive to be a great place to work.
