Helpdesk Support Specialist

4 weeks ago


Blantyre, South Lanarkshire, United Kingdom record uk ltd Full time
Helpdesk Adviser Job Description

This is a home-based role reporting to the Helpdesk Team Leader. The successful candidate will work to a rotational shift pattern, covering evening, weekend, and on-call work.

Key Responsibilities:
  • Monitor the mailbox from 16:00 to 23:00 and respond to customer inquiries.
  • Be on-call from 23:00 to 07:00 to answer emergency calls.
  • Efficiently plan routes for call-out engineers to reduce travel time.
  • Provide technical support to customers to prevent the need for emergency call-outs.
  • Update Service Director and Client-specific websites in line with SLAs.
Benefits:
  • Life assurance scheme.
  • Enhanced sick pay.
  • Annual salary review scheme.
  • Access to an online employee benefits portal.
  • Access to an extensive online training portal.
  • Access to an Employee Assistance Program.
Working Arrangements:

This role primarily involves working from home, with training taking place at our head office and occasional days at the office required thereafter.

Terms and Conditions:
  • 13 days' holiday (pro rata based on part-time hours).
  • Remote working from home.
  • Office Location: Record UK Office, unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH.


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