Helpdesk Support Specialist
4 weeks ago
This is a home-based role reporting to the Helpdesk Team Leader. The successful candidate will work to a rotational shift pattern, covering evening, weekend, and on-call work.
Key Responsibilities:- Monitor the mailbox from 16:00 to 23:00 and respond to customer inquiries.
- Be on-call from 23:00 to 07:00 to answer emergency calls.
- Efficiently plan routes for call-out engineers to reduce travel time.
- Provide technical support to customers to prevent the need for emergency call-outs.
- Update Service Director and Client-specific websites in line with SLAs.
- Life assurance scheme.
- Enhanced sick pay.
- Annual salary review scheme.
- Access to an online employee benefits portal.
- Access to an extensive online training portal.
- Access to an Employee Assistance Program.
This role primarily involves working from home, with training taking place at our head office and occasional days at the office required thereafter.
Terms and Conditions:- 13 days' holiday (pro rata based on part-time hours).
- Remote working from home.
- Office Location: Record UK Office, unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH.
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Helpdesk Support Specialist
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