Client Solutions Senior Associate
3 weeks ago
The Client Solutions Senior Associate position is part of our Professional Services team. We cater to a distinguished and sophisticated clientele across Europe, including leading corporations, investment firms, management consultancies, and non-profit organizations, assisting them in gaining insights and making informed decisions.
This pivotal role within our organization involves independently managing client projects, fostering relationships with our network of experts, and collaborating with senior team members to enhance our growth and influence. You will have the chance to advance your career rapidly while working in a supportive and cooperative environment.
Key Responsibilities:
- Understanding the operational workflow by onboarding new senior industry experts to expand our network.
- Upon successful training, executing urgent projects for our Professional Services clients.
- Utilizing our network to align Network Members with client requirements.
- Engaging with experts via phone to assess profiles and ensure a precise match for client projects.
- Taking ownership of client projects and ensuring a superior client experience.
- Deepening your understanding of clients by cultivating strong relationships.
- In the latter stages of your role, collaborating with our Business Development team to brainstorm content ideas and strategize user engagement to boost revenue and retain existing accounts.
- Towards the end of your tenure, partnering with various teams to propose and implement a diverse range of products.
- Working alongside senior colleagues to organize virtual and in-person content events.
- Preparing for and participating in client meetings.
Ideal Candidate Profile:
- Proficient in managing multiple tasks and prioritizing effectively, with a keen eye for detail.
- Exceptional communication abilities.
- Proven client service experience with established client relationships.
- Experience in a dynamic, fast-paced work environment.
- Demonstrated business acumen.
- Strong inclination towards teamwork and collaboration.
Minimum Qualifications:
- Bachelor's degree or higher.
- 1-2 years of experience in a client service-oriented role post-graduation.
- Fluency in English; proficiency in another European language is advantageous.
Career Advancement: After achieving specific qualitative objectives, Client Solutions Senior Associates typically progress to Client Solutions Manager roles, where they manage their own client portfolio, oversee client relationships, and take on increased responsibilities for junior team members.
What We Offer:
- Competitive salary with quarterly performance bonuses and comprehensive benefits, including medical and dental coverage, generous annual leave, and family support programs.
- Global tuition reimbursement for those pursuing further professional education.
- A vibrant team culture in a central location with amenities such as a roof terrace, snacks, beverages, social events, and off-site activities.
- Provision of company laptop and IT equipment for remote work as needed.
- An opportunity to engage in our Social Impact Partners Programme.
About Gerson Lehrman Group, Inc.:
Gerson Lehrman Group is a leading insight network, connecting clients with a vast array of expertise from our network of approximately 1 million professionals. We serve a diverse clientele, including Fortune 500 companies, technology leaders, professional services firms, and financial institutions, providing access to unparalleled first-hand knowledge from executives, scientists, academics, and subject matter experts.
Our industry-leading compliance framework ensures that clients can learn in a structured, transparent manner, adhering to their internal compliance requirements and the highest ethical standards. This commitment to compliance is a key differentiator and integral to our company culture.
Gerson Lehrman Group, Inc. is an equal opportunity employer and does not discriminate against any employee or applicant based on age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by law.
EEO Policy StatementGerson Lehrman Group, Inc. is committed to equal opportunity employment and will not discriminate against any employee or applicant based on age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by law.
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