Senior Client Solutions Associate

6 days ago

London, Greater London, United Kingdom GLG Full time

The Senior Client Solutions Associate role sits within our EMEA Corporate Markets team, based in a prestigious and sophisticated client base at leading Chemicals, Diversified Industrials, Technology, and Consumer companies across the EMEA region.

This is a key role within GLG, where you will be autonomously responsible for delivering projects to clients, building relationships with our council members and working with senior colleagues to maximise GLG's growth and impact.

At GLG, you will have both the opportunity to progress quickly and to also work in a collaborative environment.

Key Responsibilities:

  • Learning the workflow by recruiting new senior industry experts for the first 2 – 4 months to grow GLG's network
  • Once successfully certified on recruiting, executing time-sensitive projects for GLG's clients working within a specialised team – split by either by industry, region or investment strategy
  • Leveraging GLG's network to match Council Members with clients, based on the client's needs
  • Daily interaction with GLG's experts over the phone to qualify profiles to ensure exact fit for client projects
  • Maintaining accountability and responsibility for client projects and the overall client experience
  • Enhancing your knowledge of your clients by building strong relationships with them
  • Towards end of tenure, working with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
  • Towards end of tenure, collaborating with GLG's Events, Strategic Projects and Survey teams to pitch and execute a wide range of products
  • Collaborating with senior team members to program virtual and live content events
  • Demonstrable commercial acumen
  • Bachelor's degree, or above
  • 1-2 years of work experience in a client service-focused position post-graduation
  • Full business proficiency in English and German; additional European languages are desirable but not essential for this role

Career Progression:

12-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members.

Real autonomy in the role and the opportunity to progress quickly

Mentoring opportunities by becoming an Ambassador for new graduates

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