Pension Administration Supervisor

4 weeks ago

Nottingham, Nottingham, United Kingdom Nottinghamshire County Council Full time

Career Opportunities in Pension Administration

At Nottinghamshire County Council, we are dedicated to managing the Local Government Pension Scheme for our active, deferred, and retired members. We are entering an exciting phase as we enhance our software system, Civica UPM, to streamline processes and develop a more automated approach to benefit processing, along with an online service for scheme members and employers.

The Pension Administration Team plays a crucial role in delivering this service, assisting scheme members as they approach retirement, providing pension information to our active employees, and supporting pensioners who are already receiving their benefits.

Are you someone who excels in interpersonal skills, is helpful, and has a forward-thinking mindset? If so, you could be the ideal candidate to join our team at Nottinghamshire County Council. While prior pensions experience is advantageous, we are also open to welcoming new team members and will provide the necessary training.

These positions are supervisory roles within the Pensions Administration Team, focusing on guiding a team of Level 2 and Level 1 Administrators in their responsibilities related to the Local Government Pension Scheme. The role also includes significant involvement in the ongoing assessment and enhancement of processes as part of our commitment to continuous improvement and automation in service delivery.

Key qualifications include:

  • Excellent communication skills, both written and verbal
  • Commitment to delivering exceptional service to our customers
  • Ability to engage in both enjoyable and fast-paced conversations
  • Flexibility to manage a variety of tasks
  • Enthusiasm for participating in the development of new processes
  • A proactive attitude and genuine passion for supporting individuals
  • Strong mathematical skills and the capability to perform basic calculations.

In return, as a member of our Pension Administration Team, you will receive meaningful responsibilities and opportunities to excel in your career, including gaining knowledge and understanding of relevant pension regulations. You will join a friendly and supportive team that is committed to helping you reach your full potential.

This role involves a 37-hour work week, with a flexible working time scheme in place. The team currently operates in a hybrid model, combining remote work with regular in-person office time as part of a structured training and team communication program.

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