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Pensions Administration Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Nottinghamshire County Council Full time

Opportunity in Pension Administration

Become an integral part of the Nottinghamshire County Council's Pension Fund, dedicated to the effective management of The Local Government Pension Scheme for members at various points in their pension lifecycle.

We are embarking on significant enhancements, including the upgrade of our software platform, Civica UPM, aimed at optimizing operations and improving the online experience for both scheme members and employers.

As a crucial member of the Pension Administration Team, your contributions will be essential in assisting members approaching retirement, offering guidance to active participants, and supporting pensioners who are currently receiving their benefits.

If you have strong communication abilities, a focus on customer service, and a readiness to engage in process improvements, we encourage you to consider this role. Previous experience in pensions is beneficial but not mandatory, as we offer thorough training.

In this position, you will gain insights into Local Government Pension Scheme Regulations, benefit processing, and data management. Your duties will encompass calculations, delivering high-quality service, and actively participating in process enhancements.

Essential skills include:

  • Excellent written and verbal communication
  • Commitment to outstanding customer service
  • Capability to manage a variety of interactions
  • Flexibility and a proactive mindset
  • Interest in contributing to process innovation
  • Genuine desire to assist and support others
  • Basic mathematical skills for calculations

As part of our organization, you will gain valuable experience, opportunities for career advancement, and a deeper understanding of pension regulations. We provide a supportive work environment, a standard 37-hour workweek, and a flexible schedule.

Be part of our mission to deliver exceptional pension services, balancing remote work with in-office collaboration to foster teamwork and training.