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Pensions Administration Lead

3 months ago

Nottingham, Nottingham, United Kingdom The ONE Group Ltd Full time
Position Overview

The ONE Group Ltd is seeking a seasoned Pensions Administration Lead to join our dynamic team. This role is pivotal in managing our pensions administration operations, ensuring excellence in service delivery.

Role Summary:

As the Pensions Administration Lead, you will report directly to the Operations Director. Your primary responsibility will be to supervise and guide two Administration Team Leaders along with their teams and two analysts. The ideal candidate will have a robust understanding of the pensions sector, outstanding leadership capabilities, and the ability to motivate teams to provide exceptional service.

Key Responsibilities:

  • Manage and oversee two administration teams and two analysts tasked with handling client and IFA requests related to pensions and investments.
  • Prepare operational reports for regulatory bodies, clients, and IFAs.
  • Ensure that workloads are completed accurately and promptly, adhering to service level agreements.
  • Generate insightful management information and statistics for senior management, focusing on continuous improvement.
  • Develop team capabilities through coaching, setting objectives, conducting performance evaluations, and encouraging professional development.
  • Promote a culture of high performance to achieve optimal results.
  • Regularly assess processes to identify and implement efficiencies.
  • Ensure compliance with industry regulations regarding new policies and changes, facilitating smooth implementation within the team.
  • Collaborate with various business units to enhance teamwork.
  • Establish and nurture relationships with both new and existing IFAs/clients through consistent engagement.
  • Act as a point of escalation for both internal and external stakeholders.

Required Knowledge, Skills, and Attributes:

  • Proven experience in pensions administration management, particularly in client-facing roles and meeting service level agreements.
  • Strong leadership experience; familiarity with managing multiple teams or business areas is highly advantageous.
  • Effective problem-solving abilities.
  • Exceptional communication skills (verbal, written, and presentation) across all organizational levels and with external clients.
  • Natural ability to influence with experience in coaching.
  • Agile, dynamic, and a positive demeanor that inspires team performance.

Qualifications and Training:

  • A qualification in pension administration is highly preferred.

Work Environment:

This position supports a hybrid working model, allowing for flexibility in work arrangements.