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Pensions Administration Lead

3 months ago

Nottingham, Nottingham, United Kingdom The ONE Group Ltd Full time
Position Overview

The ONE Group Ltd is seeking a seasoned Pensions Administration Lead to join our dynamic team. This role is pivotal in managing our pensions administration operations, ensuring excellence in service delivery.

Role Summary:

As the Pensions Administration Lead, you will report directly to the Operations Director. Your primary responsibility will be to supervise and guide two Administration Team Leaders along with their teams and two analysts. The ideal candidate will have a robust understanding of the pensions sector, outstanding leadership capabilities, and the ability to motivate teams to achieve exceptional results.

Key Responsibilities:

  • Manage and oversee two administration teams and two analysts tasked with handling client and IFA requests related to pensions and investments.
  • Prepare operational reports for regulatory bodies, clients, and IFAs.
  • Ensure that all workloads are completed accurately and on time, adhering to established service level agreements.
  • Generate insightful management reports and statistics for senior management, focusing on continuous improvement.
  • Enhance team capabilities through coaching, setting objectives, conducting performance evaluations, and encouraging professional development.
  • Promote a culture of high performance to drive success.
  • Regularly assess processes to identify opportunities for efficiency improvements.
  • Ensure compliance with industry regulations regarding new policies and changes, facilitating smooth implementation within the team.
  • Collaborate with various business units to foster teamwork.
  • Establish and nurture relationships with both new and existing IFAs and clients through consistent engagement.
  • Act as a key point of contact for internal and external stakeholders for escalated issues.

Qualifications and Skills:

  • Proven experience in managing pensions administration with a focus on external client interactions and meeting service level agreements.
  • Strong leadership experience, particularly in managing multiple teams or business areas.
  • Effective problem-solving abilities.
  • Exceptional communication skills, both verbal and written, across all organizational levels and with external clients.
  • Ability to influence and coach effectively.
  • A proactive, adaptable, and positive demeanor that inspires team engagement.

Educational Background:

  • A qualification in pension administration is highly regarded.

Work Environment:

This position supports a hybrid working model, allowing for flexibility in work arrangements.