Pensions Administration Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Nottinghamshire County Council Full time

Opportunity in Pension Administration

Become an integral part of the Nottinghamshire County Council's Pension Fund, where we are dedicated to effectively managing The Local Government Pension Scheme for individuals at various stages of their retirement planning.

We are embarking on significant enhancements, including the upgrade of our software platform, Civica UPM, aimed at optimizing workflows and improving the online interface for both scheme participants and employers.

As a crucial member of the Pension Administration Team, your role will involve assisting scheme participants approaching retirement, providing essential information to active contributors, and supporting retirees who are currently receiving their benefits.

If you have strong communication abilities, a focus on customer service, and a readiness to engage in process improvements, we encourage you to consider this position. Previous experience in pensions is beneficial but not mandatory, as we offer thorough training.

In this position, you will gain insights into Local Government Pension Scheme Regulations, benefit processing, and data management. Your duties will encompass calculations, delivering high-quality service, and actively contributing to process optimization.

Essential skills include:

  • Excellent written and verbal communication
  • Commitment to outstanding customer service
  • Capability to manage a variety of interactions
  • Flexibility and a proactive mindset
  • Interest in driving process innovation
  • Genuine desire to assist and support others
  • Basic mathematical skills for calculations

As part of our organization, you will gain valuable experience, opportunities for career advancement, and a deeper understanding of pension regulations. We provide a supportive work environment, a standard 37-hour work week, and a flexible schedule.

Explore the advantages of being part of Nottinghamshire County Council's dedicated team, where we strive to deliver exceptional pension services while balancing remote work with in-person collaboration to foster teamwork and training.



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