Training Support Officer

2 weeks ago

Gloucester, United Kingdom Manpower UK Ltd Full time

Position:
Training Administrator

Location:
Gloucester - Salary: £14.74 per hour

About the Position


The Portfolio Management Office (PMO) plays a crucial role within the NSA, providing essential support for all training initiatives by managing business processes and governance requirements to facilitate effective training development and delivery.

This office operates under the guidance of the Chief Training Officer and is managed by the PMO Programme Manager, serving all sectors of the NSA.


The PMO Administrator will engage in various activities to assist the PMO in delivering services to all NSA clients, enhancing training delivery for both internal and external stakeholders.


Successful candidates will be accountable for overseeing all administrative tasks necessary for the PMO to fulfill its responsibilities.

Additionally, they will coordinate with other Administrators within the NSA to ensure a seamless and efficient administration process.

Key Responsibilities

- Monitor and manage inquiries received in the NSA inbox, ensuring timely distribution to relevant stakeholders and following up as needed.
- Conduct onboarding processes for new PMO members, which may involve:

- Coordinating with the new Line Manager
- Engaging with contracting firms
- Scheduling inductions
- Setting up My HR and My Learning Hub accounts
- Organizing the provision of company IT resources.


- Serve as the primary contact for administrative collaboration across the NSA on a weekly basis and as required by the broader business.
- Oversee and manage the PMO's file structure and SharePoint, providing guidance to PMO members as necessary.

- Provide direct administrative support to the PMO Programme Manager and Project Managers in HPC, Nuc Ops & Renewables as needed.

- Offer comprehensive administrative assistance to the entire PMO.

- Arrange site and course bookings for PMO members and visitors as requested by PMO management; this includes standard locations but may extend to others with appropriate notice.


- Act as the PMO's Subject Matter Expert (SME) in advising and supporting all PMO members regarding site, room, and visitor bookings.
- Liaise between the Head of NSA/CTO's PA and the PMO.

- Assist the PMO in creating and distributing briefing materials to support all activities outlined in the PMO Outputs battle rhythm.


- Seek opportunities for best practice replication and continuous improvement in administrative tasks.

- Contribute to the development of NSA governance and management documentation by drafting necessary sections.


- Support the management of Key Performance Indicators (KPIs).
- Assist in evaluating Inspiro performance.
- Aid in the development of post-course feedback reports.
- Manage the SharePoint file system for the PMO, including adding/removing individuals and providing necessary administration.
Required Skills, Knowledge & Qualifications

The following attributes are essential:
- Strong written and verbal communication skills.
- Proficiency in MS Office, particularly Word, Excel, and PowerPoint.
- Excellent organizational and planning abilities.
- Effective teamwork skills.
- Capacity to respond to fast-paced situations.
- Collaboration across teams and organizations.
- Ability to work independently and manage time effectively to achieve outputs.

The following attributes are desirable:
- Understanding of project management principles.
- Experience in supporting committees.

Manpower UK Ltd is acting as an Employment Business in relation to this vacancy.

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