Lead Coordinator for Multi-Crime Support
3 weeks ago
Crime Victim Services Team Leader
We are thrilled to present an opportunity for a Crime Victim Services Team Leader at Victim Support, engaging in a full-time role of 37.5 hours per week.
Are you passionate about making a meaningful impact every day?
Do you possess the ability to lead and motivate a team towards achieving their objectives, while continuously learning and adapting to enhance service delivery for crime victims?
If you have resilience and adaptability, and can maintain a strong focus on customer service and care, we would be eager to connect with you...
What we provide:
At Victim Support, we are committed to attracting and retaining exceptional talent, offering a competitive rewards and benefits package that includes:
- Flexible working arrangements, including options for hybrid work
- 28 days of annual leave plus public holidays, increasing to 33 days plus public holidays
- An additional day off to celebrate your birthday
- Pension plan with a 5% employer contribution
- Enhanced sick leave and maternity benefits
- Discounts for high street shopping, travel, entertainment, and leisure activities
- Access to a financial wellbeing hub and salary-deducted finance options
- Employee assistance programs and wellbeing support
- Continuous training and support with opportunities for career advancement
About the position:
This position is based at the Victim Support office, with travel expected throughout the region.
As the Crime Victim Services Team Leader, your responsibilities will include:
- Ensuring the provision of outstanding services to victims of crime while managing and supporting operational staff to retain and develop service contracts
- Collaborating with the Operations Manager and management team to implement workforce plans and enhance service development for optimal outcomes
- Actively promoting the service, raising awareness, and working with professionals to improve access to and quality of services
To be successful in this role, you will need:
- A solid understanding of the criminal justice system and the effects of crime on victims and witnesses
- Knowledge of legislation concerning equal opportunities, diversity, inclusivity, safeguarding, and risk assessments
- Practical experience in maintaining confidentiality and safe working practices, along with record-keeping in compliance with legal requirements
- Experience in a challenging and dynamic environment with a strong emphasis on customer service and excellence in service delivery
- Proven ability to provide crisis management, support, and guidance in stressful situations with a focus on client service
- Excellent communication, negotiation, and advisory skills, both written and verbal, when engaging with various agencies and individuals.
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