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Crime Victim Services Team Supervisor
3 months ago
Crime Victim Services Team Supervisor
We are pleased to announce an opportunity for a Crime Victim Services Team Supervisor at Victim Support, offering a full-time position.
Are you passionate about making a positive impact in the lives of others?
Do you have the ability to guide and motivate a team to reach their objectives while continuously improving service delivery for crime victims?
If you possess resilience and adaptability, along with a strong commitment to customer service, we encourage you to consider this role...
What we provide:
At Victim Support, we prioritize attracting and retaining exceptional talent, offering a comprehensive rewards and benefits package that includes:
- Flexible working arrangements, including options for hybrid work
- Generous annual leave of 28 days plus public holidays, increasing to 33 days
- A special day off to celebrate your birthday
- Pension plan with a 5% employer contribution
- Enhanced sick leave and maternity benefits
- Discounts on high street shopping, leisure activities, and entertainment
- Access to financial wellness resources and salary-deducted finance options
- Employee assistance programs and support for well-being
- Continuous training and opportunities for career advancement
Role Overview:
This position is based at our office, with expectations for travel throughout the region.
As the Crime Victim Services Team Supervisor, your responsibilities will include:
- Ensuring the provision of high-quality services to victims of crime while supporting and managing operational staff
- Collaborating with the Operations Manager and management team to implement workforce strategies and enhance service delivery for positive outcomes
- Actively promoting the services, raising awareness, and working with professionals to improve access and quality of support
Required Qualifications:
- Knowledge of the criminal justice system and its effects on victims and witnesses
- Familiarity with legislation concerning equal opportunities, diversity, inclusivity, safeguarding, and risk management
- Understanding of confidentiality requirements and safe working practices in compliance with legal standards
- Experience in dynamic environments with a focus on customer service excellence
- Proven ability to provide crisis management and support in challenging situations
- Strong communication, negotiation, and advisory skills, both written and verbal, when engaging with various stakeholders.
