Inside Sales Representative
7 days ago
Job Summary:
We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at KYOCERA Document Solutions UK. As an Inside Sales Representative, you will be responsible for proactively promoting our range of ICT, Content Services, and MPS Solutions to existing and new customers, with a focus on meeting or exceeding monthly sales targets.
Key Responsibilities:
- Responsible for the sales process from contact through to close
- Ownership and account management of existing customer relationships to maximize additional growth
- Proactive sales of selected Content Services, ICT, and MPS Products & Solutions
- Develop knowledge of our total Business Solutions & MPS Portfolio
- Identify decision-makers within target customers & prospects
- Utilize a range of resources, including business generation support, marketing, and sales tools
- Manage time to achieve key performance indicators
- Update, manage, and maintain our CRM system (Salesforce) as per guidelines and KPIs
- Respond to service desk tickets, such as mobiles and T&M tickets
- Complete presales tickets, including documents solutions quotes (Papercut & MYQ)
- Direct responsibility for all Business Solutions renewals below £20K threshold
- Develop day-to-day relationships with key clients & stakeholders
- High levels of customer satisfaction
- Good relationship with technical services staff to specify customer requirements correctly
- Closely work with SOP staff to ensure accurate purchase ordering and invoicing
Requirements:
- Good written and verbal communication skills
- Ability to exceed targets through a structured approach and pipeline management
- Maintain an efficient diary and time management
- Demonstratable previous experience within a sales role is essential, prior knowledge of our industry would be advantageous
- Fully understand leasing & deal construction is essential
- Results-oriented, driven to succeed, achieve, and exceed targets
- Experiencing of using relationship management tools (Salesforce) and competent in using all MS office programs, Word, PowerPoint, Excel, SharePoint, Teams, etc.
- Proven experience of negotiation skills and the ability to close deals
- Building rapport with customers - relationship management skills and openness to feedback
- Comfortable in cross-selling, using initiative to offer alternative solutions to potential customers
- Ability to create and deliver presentations tailored to the audience's needs
Competencies and Key Success Factors:
- Meet and exceed monthly targets
- Strong commitment to and the achievement of business goals, such as win rates, revenue, and profitability targets
- Acquisition of nett new customers and growth of the pipeline
- Accuracy of the forecast and successful usage of the CRM system (Salesforce)
- Awareness of how the role impacts on company performance, considering the needs of all stakeholders, pre-empting potential situations, and taking action to avert them
- Ensure relevant and timely communication with all stakeholders who might be impacted by actions or inactions
- Recommending solutions and/or alternative propositions when things go wrong
- Committed to achieving business goals - always going the extra mile to exceed expectations
- Being courageous - proactively trying something different and speaking up to put forward new ideas
- Understanding of how the KYOCERA Group operates and adhering to all company policies, procedures, and business ethics, ensuring that they are communicated and implemented within the team
What We Can Offer:
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part-time/temporary employees is a pro-rata equivalent
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
- Lifeworks - Access to discounts / perks
- EyeCare - Access to money off for glasses and sight test
Values:
The values that underpin the KYOCERA Group are the 5 C's - Communication, Courage, Commitment, Cooperation, and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
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