Enterprise Success Manager

7 days ago


London, Greater London, United Kingdom SalesForce Full time
About the Role

The Customer Success Director serves as a key liaison between Salesforce and our most valued enterprise customers, driving strategic partnerships and delivering exceptional customer experiences.

Key Responsibilities
  • Orchestrate Customer Success: Coordinate all deliverables for our Signature customers, ensuring seamless onboarding, contract renewal, and expansion.
  • Develop Strategic Relationships: Foster deep relationships with customer team members, leveraging industry knowledge to improve implementation health and drive business value.
  • Collaborate with Salesforce Teams: Partner across Salesforce to provide a unified Signature experience, aligning with business and technical stakeholders to ensure customer goals are met.
  • Drive Customer Success Metrics: Develop and maintain strong, trusted relationships with customers, driving Customer Success Score metrics and handling escalations and red accounts.
Preferred Qualifications and Skills
  • Industry Expertise: 10+ years of experience in Customer Success, SaaS platform use, project leadership, technology consulting, and/or solutions architecture.
  • Product Knowledge: Strong understanding of Salesforce product and platform features, capabilities, and standard methodologies, as well as enterprise architecture principles.
  • Consultative Skills: Proven ability to work as a trusted advisor, driving business value for customers through strong consultative skills, deep curiosity, and results-driven approach.
  • Executive-Level Interpersonal Skills: Ability to drive effective conversations at the C-Level, with a consistent track record of influence at an executive level.


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