Current jobs related to Enterprise Account Success Manager - London, Greater London - Canonical

  • Enterprise Account Manager

    1 month ago

    London, Greater London, United Kingdom The Goddard School of Las Vegas (Enterprise), NV Full time

    Job Title: Enterprise Account ManagerWe are seeking an experienced Enterprise Account Manager to join our team at The Goddard School of Las Vegas (Enterprise), NV. As an Enterprise Account Manager, you will be responsible for developing and maintaining strong relationships with key enterprise clients, acting as the main point of contact and ensuring their...

  • Enterprise Account Manager

    1 month ago

    London, Greater London, United Kingdom The Goddard School of Las Vegas (Enterprise), NV Full time

    Job Title: Enterprise Account ManagerWe are seeking an experienced Enterprise Account Manager to join our team at The Goddard School of Las Vegas (Enterprise), NV. As an Enterprise Account Manager, you will be responsible for developing and maintaining strong relationships with key enterprise clients, acting as the main point of contact and ensuring their...

  • Enterprise Account Manager

    1 month ago

    London, Greater London, United Kingdom The Goddard School of Las Vegas (Enterprise), NV Full time

    Job Title: Enterprise Account ManagerWe are seeking an experienced Enterprise Account Manager to join our team at The Goddard School of Las Vegas (Enterprise), NV. As an Enterprise Account Manager, you will be responsible for developing and maintaining strong relationships with key enterprise clients, acting as the main point of contact and ensuring their...

  • Enterprise Account Manager

    1 month ago

    London, Greater London, United Kingdom The Goddard School of Las Vegas (Enterprise), NV Full time

    Job Title: Enterprise Account ManagerWe are seeking an experienced Enterprise Account Manager to join our team at The Goddard School of Las Vegas (Enterprise), NV. As an Enterprise Account Manager, you will be responsible for developing and maintaining strong relationships with key enterprise clients, acting as the main point of contact and ensuring their...

  • Enterprise Account Manager

    2 weeks ago

    London, Greater London, United Kingdom The Goddard School of Las Vegas (Enterprise), NV Full time

    Job DescriptionWe are seeking an experienced Enterprise Account Manager to join our team at The Goddard School of Las Vegas (Enterprise), NV. As an Enterprise Account Manager, you will be responsible for developing and maintaining strong relationships with key enterprise clients, acting as the main point of contact and ensuring their satisfaction.Key...

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Hyperexponential Ltd Full time

    Enterprise Customer Success ManagerHyperexponential Ltd is seeking a seasoned Enterprise Customer Success Manager to join our team. This role will be responsible for nurturing and owning customer relationships with large enterprises, working closely with our Model Development Team and other customer-facing teams to deliver a world-class Customer Success...

  • Customer Success Manager for Enterprise Accounts

    1 month ago

    London, Greater London, United Kingdom Miro Group Full time

    About the RoleMiro is seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a key member of our Strategic Customer Success team, you will be responsible for ensuring our enterprise customers realize the full value of our platform.You will work closely with our customers to understand their business needs and develop...

  • Customer Success Manager for Enterprise Accounts

    1 month ago

    London, Greater London, United Kingdom Miro Group Full time

    About the RoleMiro is seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a key member of our Strategic Customer Success team, you will be responsible for ensuring our enterprise customers realize the full value of our platform.You will work closely with our customers to understand their business needs and develop...

  • Customer Success Manager for Enterprise Accounts

    1 month ago

    London, Greater London, United Kingdom Miro Group Full time

    About the RoleMiro's Customer Experience encompasses various teams, including Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. As a Strategic Customer Success Manager, you will be part of the global Customer Success team, specifically focusing on the DACH region. Your primary responsibility will be to ensure our...

  • Customer Success Manager for Enterprise Accounts

    1 month ago

    London, Greater London, United Kingdom Miro Group Full time

    About the RoleMiro's Customer Experience encompasses various teams, including Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. As a Strategic Customer Success Manager, you will be part of the global Customer Success team, specifically focusing on the DACH region. Your primary responsibility will be to ensure our...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Klaviyo Inc. Full time

    Customer Success Manager - Enterprise AccountsAt Klaviyo Inc., we're seeking a seasoned Customer Success Manager to join our team and drive growth for our Enterprise customers. As a key member of our Customer Success organization, you'll be responsible for delivering exceptional customer experiences, identifying opportunities for expansion, and ensuring our...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Klaviyo Inc. Full time

    Customer Success Manager - Enterprise AccountsAt Klaviyo Inc., we're seeking a seasoned Customer Success Manager to join our team and drive growth for our Enterprise customers. As a key member of our Customer Success organization, you'll be responsible for delivering exceptional customer experiences, identifying opportunities for expansion, and ensuring our...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Hyperexponential Ltd Full time

    Enterprise Customer Success ManagerHyperexponential Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer growth and retention through strategic account management, business value realization, and cross-functional...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Hyperexponential Ltd Full time

    Enterprise Customer Success ManagerHyperexponential Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer growth and retention through strategic account management, business value realization, and cross-functional...

  • Enterprise Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

  • Enterprise Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Feefo Holdings Ltd Full time

    Job Title: Enterprise Customer Success ManagerFeefo Holdings Ltd is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for creating a blueprint for best practice for our Enterprise clients to achieve the best return on their investment.The successful candidate...

Enterprise Account Success Manager

2 months ago

London, Greater London, United Kingdom Canonical Full time

Overview of the Enterprise Customer Success Manager Role at Canonical

The Customer Success department at Canonical is pivotal in enhancing client satisfaction and retention. The primary goal is to minimize risks and churn while facilitating the seamless adoption of our innovative products and services. As an Enterprise Customer Success Manager (CSM), you will be tasked with fostering trust and delivering exceptional experiences to our valued clients as they navigate Canonical's extensive offerings. By thoroughly understanding customer objectives, you will align expectations, propose a variety of additional services, and create a collaborative roadmap to enhance loyalty and resolve any challenges.

Our Customer Success team is expanding to ensure we provide insightful and precise interactions across our diverse product range, from Ubuntu to open-source infrastructure and applications. To maintain a high level of focus for each client, CSMs are specialized in distinct segments:

  • Mass - Small to Medium Enterprises or large corporations beginning their journey with Canonical
  • Focus - Established large enterprises with significant Annual Recurring Revenue (ARR)
  • Step Growth - A select group of high-potential clients

All CSMs also contribute to business support for all other clients not yet assigned, including our Store customers.

Daily Responsibilities

  • Onboard new clients and familiarize them with our products and support systems, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and various data applications.
  • Develop and manage complex projects in collaboration with developers, IT managers, and decision-makers across different sectors.
  • Work alongside Sales, Field Engineering, and Support teams to create and implement engagement strategies that meet customer goals.
  • Oversee a portfolio of clients within a designated geographic area, identifying growth opportunities and renewal risks in partnership with Sales.
  • Conduct disciplined weekly reviews with cross-functional teams to identify and prioritize obstacles, driving resolutions through corporate product and engineering teams.
  • Act as an internal advocate for customers, influencing Canonical's product roadmaps, documentation, and processes to enhance customer satisfaction and retention.
  • Provide support to clients through reactive ticket requests.
  • Design campaigns targeting multiple clients through various digital channels and activities.

Candidate Profile

The ideal candidate will possess outstanding customer-facing skills and a strong passion for cloud and data center infrastructure technologies. We are seeking individuals who have:

  • At least 5 years of relevant experience in IT, with exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
  • Exceptional presentation skills, capable of guiding discussions on complex software solutions.
  • Experience in building and refining internal processes while ensuring timely delivery of customer-related projects.
  • A collaborative mindset, able to engage with all departments and levels both internally and externally.
  • Familiarity with agile methodologies.

Additional Skills

  • Proficiency in Salesforce, Jira, and other CRM tools is advantageous.
  • Multilingual capabilities, particularly in Spanish and Portuguese, alongside excellent English proficiency, are highly valued.

What We Offer

We consider geographical location, experience, and performance in determining compensation. Our compensation structure is reviewed annually to recognize outstanding contributions. In addition to a competitive base salary, we offer a performance-based annual bonus and a range of benefits that reflect our values. Our programs are designed to meet local needs while ensuring fairness globally.

  • Flexible remote work environment with biannual team gatherings.
  • Personal learning and development budget.
  • Annual compensation reviews.
  • Recognition programs.
  • Generous holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Program.
  • Opportunities for travel to connect with colleagues.
  • Travel benefits for long-distance company events.