Customer Success Manager

3 weeks ago

London, Greater London, United Kingdom Klaviyo Inc. Full time
Customer Success Manager - Enterprise Accounts

At Klaviyo Inc., we're seeking a seasoned Customer Success Manager to join our team and drive growth for our Enterprise customers. As a key member of our Customer Success organization, you'll be responsible for delivering exceptional customer experiences, identifying opportunities for expansion, and ensuring our customers achieve their business goals.

Key Responsibilities:
  • Develop and execute customized customer success plans to drive revenue growth and retention.
  • Build and maintain strong relationships with key stakeholders, including customer executives and decision-makers.
  • Conduct regular business reviews to assess customer needs, identify opportunities, and provide strategic recommendations.
  • Collaborate with cross-functional teams to develop and implement customer success strategies.
  • Monitor and analyze customer data to identify trends and areas for improvement.
Requirements:
  • 5+ years of experience in customer success, account management, or a related field.
  • Proven track record of driving revenue growth and customer retention.
  • Excellent communication, problem-solving, and analytical skills.
  • Experience with CRM software, such as Salesforce, and email marketing platforms.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • Equity in Klaviyo Inc.

Klaviyo Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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