Appointment Coordinator

3 weeks ago

Burton upon Trent, Staffordshire, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

Position Overview

We are pleased to announce a rewarding opportunity within the Diabetes/Endocrinology division at University Hospitals of Derby and Burton NHS Foundation Trust for a motivated individual to become a vital member of our scheduling and reception team.

The successful candidate will be adept at managing all aspects of appointment scheduling, addressing issues, and responding to related inquiries.

This role encompasses a variety of responsibilities, including the arrangement of new and follow-up appointments, managing clinic schedules, processing cancellations, and addressing inquiries from patients, family members, healthcare professionals, and administrative staff. The individual will also oversee GP and patient inquiries for all clinics and manage the e-Referral Service.

Key Responsibilities

  • To respond to telephone calls in a courteous and professional manner at all times, utilizing effective communication and interpersonal skills to engage with patients, families, caregivers, and both clinical and non-clinical personnel at all levels.
  • To ensure that all calls are answered promptly, adhering to the established greeting protocols.
  • To regularly check and respond to emails throughout the workday, ensuring that all inquiries are addressed without delay.
  • To efficiently handle queries from GPs and consultants regarding patient appointments and clinic details.
  • To accurately update the hospital system with patient cancellations and document the reasons for these changes immediately.
  • To maintain a direct booking system by coordinating dates with patients, GPs, or secretaries during phone interactions or in accordance with booking protocols.
  • To confirm all agreed appointments or admissions in writing, providing necessary information to the relevant parties.
  • To ensure that standards are upheld for patients receiving notifications or acknowledgments of their appointments.

About Us

As a reputable organization at the core of our communities, we acknowledge the significant role we play in supporting the public, patients, our workforce, and local partners in achieving optimal health outcomes for the local population and the communities we serve through our commitment to Exceptional Care Together.

Our core Values of Compassion, Openness, and Excellence guide our operations as a Trust, and these principles are becoming integral to all facets of our work.

In return, we offer:

  • Opportunities for professional development and leadership training.
  • Continuous support from the recruitment process through to your integration into our team and beyond.
  • Employee benefits, including access to an assistance program, discounted gym memberships, on-site fitness classes, and vehicle schemes.

Key Facts:

  • We manage an average of 4,810 outpatient appointments daily.
  • Our Trauma & Orthopaedic outpatient department ranks as the 4th busiest in England, with an average of 2,077 appointments each week.
  • We see approximately 1,115 patients in our A&Es across our network every day, making us the 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients each day.
  • Last year, we conducted nearly 33,700 planned surgical procedures across our 57 operating theatres.
  • We are one of only seven Trusts nationally with more than 50 operating theatres.
  • We perform over 140 elective procedures each working day.
  • University Hospitals of Derby and Burton is a research-active institution with a diverse portfolio of clinical trials and research opportunities available for all staff.

Job Responsibilities

For a detailed overview of the role and qualifications, please refer to the attached Job Description and Person Specification.

Eligibility Information

Please review the current UK immigration policy updates to determine your eligibility for this position, as sponsorship may not be available for certain visa categories.

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