Medical Office Coordinator

2 weeks ago

Burton upon Trent, Staffordshire, United Kingdom Stapenhill Medical Centre Full time

About the Role

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Stapenhill Medical Centre. As a key member of our administrative team, you will play a vital role in supporting the smooth operation of our medical practice.

Key Responsibilities

  • Sort and prioritize clinical post for the GP, ensuring timely and efficient processing.
  • Extract relevant information from clinical letters and update patient notes accordingly.
  • Arrange appointments, referrals, tests, and follow-up appointments for patients, ensuring seamless communication and coordination.
  • Monitor and respond to incoming emails, taking prompt action to address patient inquiries and concerns.
  • Communicate effectively with patients, either in person, over the phone, by letter, or via email, providing exceptional customer service and support.
  • Perform various secretarial tasks, including urgent referrals to other healthcare providers and summary requests.
  • Retrieve and file patient records and documents as required.
  • Ensure new patients are accurately registered onto our clinical system in a timely manner.
  • Action repeat prescription requests received via various channels.
  • Manage the loaning and return of blood pressure machines, adhering to established protocols.
  • Perform other duties as required by management and GP Partners, demonstrating flexibility and adaptability.

Requirements

  • Good general standard of education, including Maths and English qualifications.
  • Ability to touch type and possess strong computer literacy skills.
  • Excellent communication and interpersonal skills, with a professional telephone manner.
  • Able to prioritize work effectively and manage multiple tasks simultaneously.
  • Strong keyboard and computer skills, with experience in filing systems (paper and electronic).
  • Ability to work well in a team environment and under pressure, with a customer-focused approach.
  • Desirable: experience working within a GP practice, hospital, or other medical environment, as well as knowledge of medical terminology and patient information systems.

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