Administrative Support Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as an Administrative Support Coordinator at Carlton Group Practice. As a key member of our Practice Team, you will be responsible for providing exceptional administrative support and customer service to our patients and visitors.
Key Responsibilities:
- Manage the reception area, ensuring a welcoming and efficient experience for patients and visitors.
- Handle general inquiries, explain policies, and provide clear guidance to patients and staff.
- Coordinate patient registration, documentation, and appointment scheduling.
- Provide administrative support, including filing, copying, and data entry.
- Liaise with external healthcare providers and collaborate with the Primary Health Care Team.
- Adhere to confidentiality guidelines and data protection policies.
Requirements:
- GCSE level education in English and Maths.
- Excellent communication and IT skills.
- Ability to work in a team and follow protocols.
- Experience in office administration and using SystmOne software (desirable).
- Polite, empathetic, and able to work under pressure.
- Flexible working hours and DBS check required.
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