Client Relations and Sales Specialist

4 weeks ago

Birmingham, Birmingham, United Kingdom Domino Jewellery Full time

Position Overview

We are seeking a Client Relations and Sales Specialist dedicated to providing outstanding service, addressing inquiries, and enhancing sales through the promotion of our exquisite products. The ideal candidate will be driven, with a robust background in sales and customer engagement. A solid understanding of jewellery production methods and inventory management is essential.

The successful applicant will exhibit exceptional communication, problem-solving, and negotiation abilities, along with a comprehensive knowledge of the jewellery sector and its offerings. Effective time management skills are crucial, as is the ability to work efficiently and collaboratively with both internal teams and external clients.

Key Responsibilities

Deliver a superior level of customer service, which includes:

  • Accurately logging interactions and processing orders within our system.
  • Educating clients on product components and manufacturing suitability.
  • Identifying purchasing signals and articulating the advantages of choosing our products.
  • Addressing customer complaints and concerns promptly.
  • Maintaining up-to-date knowledge of jewellery and our product range.
  • Supporting sales representatives with inquiries, orders, feedback, and product introductions.
  • Acting as the voice of the customer, ensuring that all relevant stakeholders are informed of feedback.
  • Collaborating with key stakeholders to resolve issues and enhance the customer experience.

Candidate Profile – Skills & Attributes

  • High emotional intelligence, including empathy, active listening, and self-awareness.
  • Excellent verbal and written communication skills for interactions with clients and colleagues.
  • Flexibility and adaptability to changing priorities and tasks.
  • A collaborative team player with a positive mindset.
  • Ability to perform well under pressure.
  • Detail-oriented and accurate in all tasks.
  • Passionate about customer service and committed to taking ownership of client interactions.
  • Proactive with strong problem-solving capabilities.
  • Skilled in building and maintaining customer relationships.
  • Positive engagement with colleagues across Customer Service and other departments.
  • Experience in manufacturing processes and inventory management.
  • Mathematical proficiency equivalent to GCSE C grade or higher.
  • Familiarity with Customer Relationship Management (CRM) systems.
  • Knowledge of jewellery products is advantageous.

About Domino Jewellery

Domino Jewellery stands as a premier manufacturer of bridal and fine jewellery, renowned for its design excellence, quality, and innovation. We are committed to further growth and development in the industry.

Compensation and Benefits

Salary: Negotiable based on experience

Hours: 37.5 hours per week, 08:00 - 16:00

Holidays: 24 days per annum, plus 8 bank holidays (with the option to buy or sell an additional 5 days per year)

Benefits: Workplace pension, life assurance, profit-related bonus scheme, healthcare cash plan, employee assistance program, retail discounts, parking permit loans, cycle-to-work scheme, and staff purchase discounts.

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