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Client Relations Specialist

3 months ago

Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

As a vital member of our client relations team, you will play a key role in delivering outstanding support to our customers. Your enthusiasm for assisting clients with their inquiries and order placements will be essential. You will become part of a vibrant group of professionals dedicated to excellence in service delivery. This position offers an excellent opportunity to launch your career within our organization.

Key Responsibilities:

  • Collaborate daily with Senior Client Relations Specialists on customer orders and inquiries.
  • Handle both incoming and outgoing calls effectively.
  • Establish and nurture relationships with our clientele.
  • Receive comprehensive training on our systems and procedures to perform daily tasks efficiently.

What We Are Looking For:

If you identify with the following attributes, we encourage you to consider this opportunity:

  • Exceptional verbal and written communication abilities.
  • A strong passion for customer service and a drive to surpass client expectations.
  • Capability to work independently as well as collaboratively within a team.
  • Enthusiastic, detail-oriented, and organized, with a genuine desire to assist others.
  • Active listening skills with a keen attention to detail.
  • Willingness to exceed standard expectations.
  • A true team player.
  • Able to maintain composure and confidence under pressure.

What We Offer:

Enjoy a Rewarding Work Environment

In addition to a competitive salary, you will benefit from a variety of perks:

  • 25 days of annual leave plus public holidays – we recognize the importance of taking time off to recharge.
  • Annual Wellbeing Day – an extra day off dedicated to your physical and mental health.
  • Pension Plan – assisting you in saving for your future.
  • Corporate Medical Cash Plan – reimbursements for medical expenses.
  • Flexible Working Options – the opportunity to work from home up to 40% of the week.
  • Exclusive Discounts – access to numerous daily deals through our online community platform.
  • Employee Assistance Program – prioritizing the well-being of our team members.
  • Cycle to Work Scheme – savings on commuting costs.
  • Monthly Employee Recognition – a program to celebrate outstanding contributions with a £250 bonus.
  • Charity Initiatives – including a paid Volunteer Day to support community engagement.
  • Referral Incentives – earn £1,000 for recommending a successful candidate.
  • Wellbeing Initiatives – opportunities to participate in interactive workshops and connect with Wellbeing Champions.
  • Enhanced Family Leave Policies – support for navigating family responsibilities.

Commitment to Diversity:

We embrace and promote diversity within our workforce, ensuring that all applicants receive fair and equitable treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality.

Our commitment extends to enhancing the visibility and recognition of talent from under-represented groups within our organization and the broader industry.

Ultimately, we prioritize the well-being of our employees, each other, and the environment, fostering a culture of strength through unity.

At Inspired Thinking Group (ITG), we offer various community groups (ERGs) for employees to connect and support one another based on shared interests.

Interested in Joining Us?

If you are intrigued and wish to learn more, we welcome your application and look forward to connecting with you.