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Client Relations Specialist
2 months ago
Join Our Team:
We are seeking a committed Client Relations Specialist to become an integral part of our team within a vibrant legal setting. In this pivotal role, you will be responsible for overseeing and addressing client concerns, offering valuable insights, and fostering service improvements. This position presents a stimulating yet fulfilling opportunity, encompassing a range of duties and initiatives aimed at ongoing enhancement.
About Stowe Family Law:
At Stowe Family Law, we pride ourselves on being at the forefront of family law, supported by a rapidly expanding group of legal experts. We invite you to be part of our mission to broaden our clientele, cultivate a nurturing workplace, and drive overall business success.
Your Responsibilities:
- Promptly document and acknowledge client grievances
- Efficiently resolve issues raised by clients
- Conduct comprehensive investigations and compile reports
- Work in tandem with risk management and compliance teams
- Analyze complaint data to identify and mitigate risks
- Refine and improve existing processes and protocols
- Prepare detailed reports for upper management
- Develop and assess organizational policies
- Perform file audits and identify gaps
- Assist with quality assurance and risk management tasks
- Provide guidance on legal matters including compliance and data protection
Qualifications:
- Familiarity with legal frameworks and regulations
- Exceptional verbal and written communication abilities
- Capability to manage sensitive situations with empathy
- Strong analytical and problem-solving skills
- Detail-oriented with a focus on quality and deadlines
What We Offer:
- Attractive salary package
- Flexible working arrangements
- Performance-based bonuses
- Support for mental health and wellbeing
- Engagement in community service and diversity programs
- Generous vacation and leave policies
- Comprehensive health insurance and wellness initiatives
- Opportunities for professional development
- Life insurance and retirement plans