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Client Relations Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Stowe Family Law Full time

Join Our Team:

We are seeking a committed Client Relations Specialist to become an integral part of our team within a vibrant legal setting. In this pivotal role, you will be responsible for overseeing and addressing client concerns, offering valuable insights, and fostering service improvements. This position presents a stimulating yet fulfilling opportunity, encompassing a range of duties and initiatives aimed at ongoing enhancement.

About Stowe Family Law:

At Stowe Family Law, we pride ourselves on being at the forefront of family law, supported by a rapidly expanding group of legal experts. We invite you to be part of our mission to broaden our clientele, cultivate a nurturing workplace, and drive overall business success.

Your Responsibilities:

  • Promptly document and acknowledge client grievances
  • Efficiently resolve issues raised by clients
  • Conduct comprehensive investigations and compile reports
  • Work in tandem with risk management and compliance teams
  • Analyze complaint data to identify and mitigate risks
  • Refine and improve existing processes and protocols
  • Prepare detailed reports for upper management
  • Develop and assess organizational policies
  • Perform file audits and identify gaps
  • Assist with quality assurance and risk management tasks
  • Provide guidance on legal matters including compliance and data protection

Qualifications:

  • Familiarity with legal frameworks and regulations
  • Exceptional verbal and written communication abilities
  • Capability to manage sensitive situations with empathy
  • Strong analytical and problem-solving skills
  • Detail-oriented with a focus on quality and deadlines

What We Offer:

  • Attractive salary package
  • Flexible working arrangements
  • Performance-based bonuses
  • Support for mental health and wellbeing
  • Engagement in community service and diversity programs
  • Generous vacation and leave policies
  • Comprehensive health insurance and wellness initiatives
  • Opportunities for professional development
  • Life insurance and retirement plans