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Client Relations Manager

2 months ago

Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time
About the Role

We are seeking a highly skilled Client Relations Manager to join our dynamic team at Global Experience Specialists. As a key member of our team, you will be responsible for delivering exceptional client experiences and building lasting relationships with our clients.

Key Responsibilities
  • Deliver allocated events across all venues in the UK and Europe to the highest standards of quality, on time, and within budget.
  • Provide a single point of contact for clients for all services and ensure client satisfaction is met, if not exceeded.
  • Manage onsite resources during event build and break, liaising with site managers and maintaining open communication with clients.
  • Provide onsite presence during event hours to maintain a single point of contact for clients.
  • Respond to client requests in a timely manner to exceed client expectations and customer service levels, while managing expectations.
  • Review the profit and loss statement on all allocated shows and accurately forecast final total revenues when requested.
Requirements

To be successful in this role, you will need to have:

  • Excellent knowledge of the exhibition industry.
  • Good financial acumen.
  • Excellent communication skills.
  • Adept at creating lasting relationships.
About Us

Global Experience Specialists is a global leader in live event marketing. We craft some of the world's most spectacular events, from captivating exhibitions and engaging conferences to unforgettable sales events of all sizes. Our expertise spans from strategic planning and show-stopping audiovisuals to insightful performance metrics – and every meticulous detail in between. We bring brands to life

We thrive in an innovative, fast-paced, and creative environment that encourages thinking big, creating boldly, and working collaboratively. Our team includes visionary designers, expert account managers, savvy marketing specialists, skilled business professionals, and talented artisans. Collaboration and communication are key, and our employees are masters at both.