Client Relations Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Approach Personnel Ltd Full time

Approach Personnel Ltd is pleased to collaborate with a prestigious new build housing developer in search of a dedicated and proactive Client Relations Specialist to manage inquiries and deliver outstanding customer support.

The selected individual will be tasked with overseeing communication, addressing concerns, and organizing appointments for service technicians and subcontractors. This role encompasses all communication and administrative duties related to Client Relations.



  • Efficiently resolve validated concerns, seeking guidance when necessary.
  • Schedule appointments for Client Relations Technicians, suppliers, and subcontracted service providers.
  • Develop Homeowner Guides for ongoing projects and ensure that Handover Packs comply with Housing Association standards.
  • Support Site Teams with preparations for project completion, including snagging reports and quality assurance sign-offs.
  • Demonstrate excellent customer service skills, both over the phone and in person.
  • Build strong relationships with individuals from diverse backgrounds.
  • Exhibit computer proficiency with experience in the Microsoft Office Suite.

We specialize in recruiting temporary to permanent personnel across the UK. If this position does not align with your qualifications, please reach out to us to provide your details, and we will contact you when a suitable opportunity arises that matches your expertise.



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