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Client Relations Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

As a vital member of our client relations team, you will play a key role in delivering outstanding support to our customers. Your enthusiasm for assisting clients with their inquiries and order placements will be essential. You will become part of a vibrant group of professionals dedicated to excellence in service.

Key Responsibilities:

  • Collaborate daily with the Senior Client Relations Specialist on customer orders and inquiries.
  • Handle both incoming and outgoing calls efficiently.
  • Establish and nurture relationships with our clientele.
  • Receive comprehensive training on systems and procedures to effectively manage daily responsibilities.

What We Are Looking For:

If you identify with the following qualities, we encourage you to consider this opportunity:

  • Exceptional verbal and written communication abilities.
  • A strong commitment to customer service and a drive to exceed client expectations.
  • Capability to thrive both independently and as part of a collaborative team.
  • Enthusiastic, detail-oriented, and organized, with a genuine desire to assist others.
  • Active listening skills and meticulous attention to detail.
  • A willingness to go the extra mile.
  • A true team player.
  • Ability to maintain composure and confidence under pressure.

Perks of Joining Us:

Work Benefits:

  • 25 days of annual leave plus public holidays – we value your need for downtime.
  • Annual Wellbeing Day – enjoy an extra day off to focus on your health and wellness.
  • Pension Plan – helping you prepare for your future.
  • Corporate Medical Cash Plan – reimbursement for medical expenses.
  • Flexible Working Options – the opportunity to work from home for part of your week.
  • Exclusive Discounts – access to numerous deals through our online platform.
  • Employee Assistance Program – we prioritize your happiness and wellbeing.
  • Cycle to Work Scheme – save on commuting costs.
  • Monthly Recognition Awards – Employee of the Month with a £250 bonus.
  • Charity Initiatives – including a paid Volunteer Day to give back to the community.
  • Referral Program – earn £1,000 for recommending a great candidate.
  • Wellbeing Initiatives – participate in interactive workshops and connect with Wellbeing Champions.
  • Enhanced Family Leave Policies – support for you and your family during important life events.

Commitment to Diversity:

We embrace and promote diversity within our workforce, ensuring all applicants receive fair treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality.

We are dedicated to enhancing the visibility and recognition of talent from under-represented groups both within our organization and the broader industry.

At Inspired Thinking Group (ITG), we prioritize the well-being of our employees, each other, and the environment, fostering a culture of strength through unity.

We offer various community groups for employees to connect and support one another, including initiatives for diverse interests and backgrounds.

Interested in Learning More?
If you would like to explore this opportunity further, we welcome your application.