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Operations Coordinator

2 months ago

Frome, Somerset, United Kingdom Rockpool Recruitment LTD Full time

Part Time Operations and Customer Service Role

We are seeking a highly organized and detail-oriented individual to join our Operations team as a Part Time Operations and Customer Service Executive. The successful candidate will be responsible for supporting the Sales Team and Clients, ensuring the highest standards of quality and accuracy in all aspects of the role.

Key Responsibilities:

  • Action all booking confirmations and amendments, including hotel, transfer, and flight requests
  • Check and send booking invoices to agents and direct clients
  • Liaise with overseas Ground Handlers regarding pre and post queries
  • Provide post-booking support to Travel Agents and direct clients via phone and email
  • Collate and check all final travel documentation and itineraries for despatch
  • Pack and post despatch / documentation daily
  • Despatch brochures daily

Requirements:

We are looking for an individual with previous experience in a similar role, ideally within the luxury tour industry. The successful candidate will possess excellent communication and organizational skills, with the ability to work accurately and efficiently in a fast-paced environment.

About Us:

Rockpool Recruitment LTD is a leading recruitment agency specializing in the placement of high-caliber candidates in the luxury tour industry. We pride ourselves on our commitment to excellence and our ability to deliver exceptional results for our clients.