Spa Receptionist

**Who We Are**

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**Spa Receptionist **- **£13.50 per hour**

**What's in it for you?**
- High treatment and retail commission scheme.
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Financial Incentive based on House Performance (Quarterly)
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

**Babington House...**

Situated in a Grade II-listed manor built in 1705, Babington House is surrounded by 18 acres of English countryside in the heart of Somerset. Just 30 minutes from Bath, it's the ultimate countryside escape for rest, relaxation and seasonal dining. With 33 bedrooms spread across Babington's historic buildings, Cabins and Lodges, the club features a formal dining space in the Orangery, serving a unique menu centred around seasonal and local produce. There's also a cricket pitch and tennis courts, indoor and outdoor swimming pool, a gym and original Cowshed Spa.

**The Role**

We are seeking an experienced **Spa Receptionist** to join our team at Babington House (BA11 3RW). As a receptionist, you will be the first point of contact for our spa guests, providing exceptional customer service and ensuring a smooth and enjoyable experience for all.

**Main Duties include**:

- Greet and welcome guests in a warm and professional manner, creating a positive and inviting atmosphere at the spa reception area.
- Answer phone calls, schedule appointments, and respond to guest inquiries, providing accurate and detailed information about our spa services, packages, and promotions.
- Maintain a clean and organised reception area
- Coordinate with spa therapists and other staff members to ensure a seamless flow of appointments and services.
- Assist in maintaining client records, including updating contact information and treatment preferences.
- Handle guest concerns and complaints with empathy and professionalism, seeking appropriate resolutions and escalating issues as necessary.
- Collaborate with the spa management team to implement and maintain standard operating procedures and policies.
- Contribute to a positive and collaborative work environment, promoting teamwork and supporting fellow team members as needed.

**What we are looking for in a Spa Receptionist...**
- Strong interpersonal skills
- Customer / member experience focused
- Passionate about the industry and performing spa treatments.
- 1-2 years' experience in a busy high-profile Spa facility (preferred but not essential)
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Flexible and available to working both opening and closing shifts when required

**Required Skills/Qualifications**
- Flexible schedule and ability to work weekends and holidays as needed
- Ability to multitask and excel in a high-volume and demanding fast-paced environment

**Physical Requirements**
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Occasionally kneel, bend, crouch and climb as required

**Expected working hours for a Spa Receptionist**
- 2 days per week, across the seven days, to include working evenings, weekends, opens & close

**Travel**:Approx. 30 minutes from Bath, 50 minutes from Bristol & 10 mins from Frome (No local transport from Frome)

**Opportunities for all