Customer Strategy Lead

6 days ago

Corby, Northamptonshire, United Kingdom RS Group plc Full time

About the Role:

We are seeking a highly skilled Senior Customer Strategy Analyst to join our team at RS Group plc. As a key member of our Customer Experience team, you will be responsible for delivering customer segment and strategy insights that drive business growth and customer value.

Key Responsibilities:

  • Customer Data Analysis: Develop and deliver analysis of customer data to inform strategic decisions and drive business outcomes.
  • Strategic Insights Generation: Generate strategic insights and identify opportunities to support customer strategy and drive business growth.
  • Customer Segment Reporting: Develop regular customer segment reports to track performance and identify areas for improvement.
  • Data Quality Improvement: Identify areas for data quality improvement and collaborate with regional data quality leads to recommend and track process improvements.
  • Global Community Engagement: Work within a global community of analytics and insights practice to share customer segment insights and deliver greater value creation.
  • Regional Collaboration: Collaborate closely with performance and optimization analysts in different regions to understand customer trends and activities influencing value and opportunities within the customer base.

About You:

To be successful in this role, you will need:

  • Digital Analytics Experience: Experience using Adobe Analytics for tracking and reporting on key aspects of a customer's journey.
  • Reporting Tools Proficiency: Proficient in using business objects or Power BI to create, interrogate, and develop reports and insights.
  • Salesforce Reporting: Experience in Salesforce reporting is beneficial.
  • Opportunity Identification: Ability to proactively identify opportunities within the data and deliver insights to drive commercial decision-making.
  • Problem-Solving Skills: Strong problem-solving skills and commercial acumen.
  • Project Management: Ability to multi-task across numerous projects.
  • Communication Skills: Excellent communication and presentation skills, comfortable presenting to peers and senior leaders.
  • Narrative Ability: Ability to convey the commercial narrative of complex information to a non-technical audience.
  • Attention to Detail: Keen eye for detail.
  • Technical Proficiency: Experience with tools such as AAM, BO, Power BI, Excel, SPSS, SQL, Exploratory, Snowflake, and Informatica 360 is desirable.

What We Offer:

At RS Group plc, we offer a range of benefits and opportunities for professional development, including:

  • Annual Performance Bonus: Eligible for an annual performance bonus based on individual and team performance.
  • Enhanced Maternity and Paternity Leave: Enhanced maternity and paternity leave policies to support work-life balance.
  • Private Healthcare: Private healthcare benefits for employees and their families.
  • Family Friendly Policies: A range of family-friendly policies, including support for ongoing health conditions, neurodiverse colleagues, women's health, and LGBTQ+ community.

About RS Group plc:

RS Group plc is a leading global omni-channel solutions provider, serving over 1.2 million customers across 130 countries. We offer a range of products and services, including engineering solutions, electrical and electronics products, and more. Our purpose is to make amazing happen for a better world.

Join Our Team:

We are committed to building a diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social, and Governance (ESG) action plan. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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