Strategic Product Owner

2 months ago


Corby, Northamptonshire, United Kingdom RS Group plc Full time

**Job Summary**

RS Group plc is seeking an experienced Strategic Product Owner to lead the development and execution of our Customer Data Management (CDM) strategy. As a key member of our team, you will be responsible for shaping and executing the vision for our global CDM platform, aligning it with business objectives and customer experience strategies.

**Key Responsibilities:**

  • Strategy and Roadmap Development: Develop and maintain the strategic roadmap for the Customer Master Database, aligning it with business objectives and customer experience strategies.
  • CDM Platform Execution: Deliver the vision for the CDM platform and integrate it with other data initiatives, enabling real-time customer insights and supporting the omnichannel customer experience.
  • Data Quality Management: Collaborate with the Global Data and Analytics (GD&A) team, local data stewards, and other stakeholders to drive improvements in customer data quality through process enhancements and continuous improvement initiatives.
  • Requirements Gathering: Partner with global stakeholders to gather and prioritize requirements, ensuring the platform meets the needs of various business units.
  • Team Leadership: Matrix-manage a multidisciplinary team of developers, analysts, and data experts to ensure successful delivery of the Customer Master Database.
  • Stakeholder and Collaboration Management: Build and maintain strong relationships with stakeholders across the organization, chairing cross-functional user groups to gather feedback for future developments.
  • Risk Management: Identify risks and develop mitigation strategies to ensure project success.
  • Compliance and Security: Ensure the platform adheres to data privacy regulations (GDPR, CCPA) and maintain robust security protocols to protect customer information.
  • Process Development & Continuous Improvement: Design and continuously refine the end-to-end customer data management processes to enhance usability, functionality, and data quality.
  • Quality Assurance: Oversee rigorous testing and validation to ensure the quality and integrity of the Customer Master Database.
  • Scrum Master Responsibilities: Act as Scrum Master, facilitating sprint planning, backlog grooming, and sprint reviews.

**About You:**

We are looking for a seasoned professional with a deep understanding of customer data management and a proven track record of delivering successful data projects. You will be responsible for leading cross-functional teams and collaborating with stakeholders to drive business outcomes.

**Key Qualifications:**

  • Proven experience delivering customer omnichannel platforms and data management strategies for global organizations.
  • Deep understanding of database technologies, data modeling, and best practices in data management.
  • Strong influencing and leadership skills, with the ability to motivate cross-functional teams and successfully deliver global data projects.
  • Expertise in data privacy regulations (e.g., GDPR, CCPA) and experience implementing security measures for customer data platforms.
  • Extensive experience with Informatica C360 products and professional services teams.
  • Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all levels.
  • Strong analytical and problem-solving skills with a strategic mindset and proven project delivery track record.
  • Experience managing relationships with third-party vendors, such as Informatica, Salesforce, Moody's, Dunn & Bradstreet, and Adobe.

**Desirable Skills & Experience:**

  • Experience in product ownership or management, particularly in large-scale data platforms.
  • Familiarity with project management tools (JIRA, Confluence, Trello).
  • Experience in Agile environments, preferably as a Scrum Master.
  • Certifications in Agile or Product Management (e.g., Certified Scrum Product Owner) are a plus.

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