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Product Owner
2 months ago
About the Role:
We are seeking an experienced Principal Product Owner to lead the development and execution of our Customer Data Management (CDM) strategy. As a key member of our team, you will be responsible for shaping and delivering the vision for our global CDM platform, ensuring alignment with business objectives and customer experience goals.
Key Responsibilities:
- Strategy and Roadmap Development: Develop and maintain the strategic roadmap for the Customer Master Database, aligning it with business objectives and creating a blueprint for future data integrations.
- CDM Platform Execution: Deliver the vision for the CDM platform, integrating it with other data initiatives and enabling real-time customer insights to support the omnichannel customer experience.
- Data Quality Management: Collaborate with the GD&A team, local data stewards, and stakeholders to drive improvements in customer data quality through process enhancements and continuous improvement initiatives.
- Requirements Gathering: Partner with global stakeholders to gather and prioritize requirements, ensuring the platform meets the needs of various business units.
- Team Leadership: Matrix-manage a multidisciplinary team of developers, analysts, and data experts to ensure successful delivery of the Customer Master Database.
- Stakeholder and Collaboration Management: Build and maintain strong relationships with stakeholders across the organization, chairing cross-functional user groups to gather feedback for future developments.
- Risk Management: Identify risks and develop mitigation strategies to ensure project success.
- Compliance and Security: Ensure the platform adheres to data privacy regulations (GDPR, CCPA) and maintain robust security protocols to protect customer information.
- Process Development & Continuous Improvement: Design and continuously refine the end-to-end customer data management processes to enhance usability, functionality, and data quality.
- Quality Assurance: Oversee rigorous testing and validation to ensure the quality and integrity of the Customer Master Database.
- Scrum Master Responsibilities: Act as Scrum Master, facilitating sprint planning, backlog grooming, and sprint reviews.
About You:
We are looking for a seasoned product owner with a deep understanding of customer data management, data governance, and data quality. You will have a proven track record of delivering customer omnichannel platforms and data management strategies for global organizations. Your expertise in data privacy regulations and experience implementing security measures for customer data platforms will be essential in ensuring the success of this role.
Desirable Skills & Experience:
- Experience in product ownership or management, particularly in large-scale data platforms.
- Familiarity with project management tools (JIRA, Confluence, Trello).
- Experience in Agile environments, preferably as a Scrum Master.
- Certifications in Agile or Product Management (e.g., Certified Scrum Product Owner) are a plus.
About RS:
At RS, we've been solving engineering problems for over 80 years. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions, sending out a parcel every 2 seconds to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
