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Lead Customer Performance Analyst

2 months ago


Corby, Northamptonshire, United Kingdom RS Group plc Full time

Position Overview: Senior Customer Performance Analyst

We are seeking a Senior Customer Performance Analyst to enhance our analytical capabilities. This role involves generating insightful analyses on customer performance, leveraging various analytical tools to align with strategic goals in customer management.

Core Responsibilities:

  • Stakeholder Engagement: Collaborate with teams across Finance, Marketing, Digital, and Sales to establish standardized KPIs for comprehensive reporting.
  • Performance Reporting: Produce critical analytical reports for performance assessments.
  • Insight Generation: Discover opportunities for in-depth analysis and provide insights on customer segment performance.
  • Performance Diagnostics: Work alongside regional analysts to address performance issues in digital channels.
  • Commercial Impact: Utilize insights to influence business outcomes and enhance customer experiences.
  • High-Value Customer Analysis: Gain insights into regional commercial performance related to high-value customers.
  • Segment Performance Evaluation: Assess customer segment performance and the effectiveness of regional marketing initiatives.
  • Market Insights: Analyze external market dynamics, internal performance metrics, and customer feedback to identify factors affecting commercial success.
  • Reporting Innovations: Propose new standardized reporting frameworks to deliver actionable insights to stakeholders.
  • Data Quality Enhancement: Suggest improvements in data integrity and metrics to refine insights.

Qualifications:

  • Digital Analytics Expertise: Proficient in utilizing Adobe Analytics for tracking customer journeys.
  • Reporting Tool Expertise: Skilled in business objects or Power BI for report creation.
  • Salesforce Reporting Knowledge: Familiarity with Salesforce reporting is advantageous.
  • Analytical Problem-Solving: Strong analytical skills coupled with commercial awareness.
  • Effective Communication: Excellent verbal and written communication skills.
  • Technical Skills: Experience with tools such as AAM, BO, Power BI, Excel, SPSS, SQL, among others.

If you are dedicated to enhancing customer value through data-driven analysis and strategic insights, consider this opportunity as a Senior Customer Performance Analyst.

About RS Group:

With over 80 years of experience in solving engineering challenges, RS Group is committed to making impactful contributions to the world. We provide innovative service and product solutions to clients globally.

We invite you to bring your expertise and creativity to our team and contribute to our mission of achieving remarkable outcomes.