Complex Care Registered Manager

3 weeks ago

Birkenhead, Wirral, United Kingdom Cera Care Full time

Position: Registered Manager - Complex Care

Reporting to: Regional Operations Manager / Regional Director

Contract Type: Full Time, Permanent

About Cera:

Cera is dedicated to empowering individuals to lead fulfilling lives in the comfort of their own homes through innovative technology and professional care services. By becoming part of Cera, you play a crucial role in realizing this vision, promoting dignity, respect, independence, and choice for our service users.

We are transforming the care landscape by equipping our professional caregivers with valuable insights and enhanced decision-making capabilities. Our technology empowers caregivers to excel in their primary role—providing exceptional care.

About You:

We seek a driven and commercially savvy qualified nurse to foster the growth and development of our Cera Branch, which serves as an extension of our family. As one of the largest service providers, we have the opportunity to deliver vital services and support to the most vulnerable members of our communities, continuing our journey to become the UK's fastest-growing technology-enabled care provider.

This role presents an exciting opportunity for a natural leader who embraces both a commercial mindset and a people-centric approach, relishing the challenge of building a successful team in collaboration with local authorities.

Key Responsibilities:

  • Embrace a Carer-first philosophy in all actions, consistently seeking to enhance the administration and delivery of care within our communities.
  • Oversee the development of personalized, person-centered support packages aimed at achieving identified outcomes for service users, their caregivers, and purchasing authorities.
  • Actively participate in the review and adjustment of service packages in collaboration with branch staff and central teams.
  • Regularly evaluate service goals and quality objectives, ensuring that our Registered Managers undertake necessary actions for identified areas needing improvement.
  • Maintain accurate and legible records to monitor support for service users and meet regulatory standards, conducting regular audits to ensure compliance.
  • While prioritizing our people and service users, oversee the implementation and adherence to Cera policies and procedures, taking corrective actions when necessary.
  • Ensure compliance with statutory and Cera requirements across all reportable areas of service provision.
  • Maintain Cera operations at the standards agreed upon with the Regional Director and Quality & Compliance team, adhering to financial budgets and other parameters.
  • Collaborate with Finance and Operations teams to monitor weekly expenditures and ensure budget compliance.
  • Develop and sustain effective working relationships, particularly with Business Development teams and Local Authorities, to secure new contracts and support packages.
  • Commit to joining and actively participating in the Skills for Care Managers Network to enhance our industry profile.
  • Plan and conduct regular meetings with all stakeholders to stay informed about views, developments, opportunities, and expectations.

What We Are Looking For:

  • NMC PIN Nurse Registered to support complex care packages.
  • Previous experience in a regulated care environment is essential.
  • RQF Diploma level 5 in Health and Social Care is desirable but not mandatory.
  • Knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 is required.
  • A leader who is comfortable managing a team and overseeing budgets.
  • Experience in leading a team within a multi-disciplinary setting.
  • Prior management experience in a domiciliary care environment.
  • Experience working with service users who have additional support or complex needs.
  • A leader with a passion for delivering high-quality care.

Benefits:

  • Opportunities for career development within a rapidly growing company.
  • A dedicated team focused on leveraging technology to enhance home care in the UK.
  • Competitive salary with on-call responsibilities included.

You Will Have Access To:

  • NVQ and in-house training and development for your role and future career progression.
  • We Care, our employee benefits platform offering shopping discounts and cashback from over 800 retailers.
  • Employee Assistance Programme.
  • 25 days of holiday entitlement plus bank holidays.
  • Paid DBS/PVG.
  • Paid SSSC registration and qualifications.
  • Refer a Friend scheme.
  • Mobile phone and necessary technology.
  • Company pension scheme.

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