ICT Support Specialist

15 hours ago


Bootle, Sefton, United Kingdom Qualserv Consulting Full time
Job Title: ICT Support Officer

We are seeking a highly skilled ICT Support Officer to join our team at Qualserv Consulting.

Job Summary

The ICT Support Officer will play a crucial role in ensuring the effective delivery of ICT services, working in partnership with both Services and the Managed ICT Service Provider.

Main Responsibilities
  • Support the Service Delivery Lead in managing the delivery of the operational ICT Service, ensuring key outcomes and value for money.
  • Review and interpret ICT performance data against key performance indicators and supporting management information provided by the Managed Service Provider.
  • Monitor ICT incidents and communicate risks and issues to stakeholders.
  • Support the delivery of the ICT Communications plan, including coordinating ICT operational groups and drop-in sessions.
  • Act as an escalation point for departments on operational ICT matters.
  • Be accountable for the delivery of the corporate printing contract.
  • Coordinate responses with the Managed Service Provider to Freedom of Information Requests.
  • Support and monitor user licenses to ensure value for money.
  • Work with the Managed Service Provider to manage ICT assets, including registration for supplier warranties.
Requirements
  • Experience of ICT-related projects or ICT support.
  • Experience of working with ICT Service Providers.
  • Experience of building effective working relationships.
  • Good experience of monitoring contract performance and KPIs.
  • Previous experience of working in a local government environment.
Skills and Knowledge
  • Working knowledge of how ICT and digital solutions can support service delivery reform.
  • Good knowledge of ICT technologies.
  • Excellent communication and customer service skills.
  • Relevant knowledge of legislation, including the Freedom of Information Act and General Data Protection Regulations.
  • Knowledge of local authority culture, procedures, and systems.
  • Knowledge of information security governance requirements.

We are looking for a candidate who can demonstrate a strong understanding of ICT service delivery and a proven track record of working in a local government environment.



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