Government Property Transformation Specialist

7 days ago

Glasgow, Glasgow City, United Kingdom HM Revenue and Customs Full time

About the Role

We are seeking a highly skilled Facilities Management Officer to join our team at HM Revenue and Customs. As a key member of our Estates team, you will play a critical role in delivering an excellent facilities management service to our customers.

Main Responsibilities

  • To support the Facilities Senior Manager in developing and maintaining proactive supplier relationships, ensuring delivery of services in line with agreed contract performance levels and customer requirements.
  • To provide administrative support for the team, including financial spend and other requests as required.
  • To manage statutory compliance and PPM auditing for the region, preparing monthly reports and escalating issues to the Manager as necessary.
  • To support team performance and management of cleaning services across the region, ensuring coordinated joined-up delivery to our customers.
  • To prepare and report on supplier performance to the FM Lead, driving continuous improvement.
  • To take proactive ownership of managing customer complaints through to timely and successful resolution.
  • To ensure provision of high-quality and consistent communications with customers and key stakeholders.
  • To support escalations through the contractual process as required, managing and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.
  • To oversee day-to-day performance to ensure the successful delivery of services to a changing portfolio of properties across the region (Project Management).

Person Specification

We are looking for an individual with recent substantial experience within a facilities management or contract management function. The ideal candidate will have experience with MS Excel, recording and presenting data/information, and a clear demonstration of FM skills in meeting customer needs and managing supplier relationships.

Essential Criteria

  • Recent substantial experience within a facilities management/contract management function.
  • Experience with MS Excel, recording and presenting data/information.
  • Clear demonstration of FM skills in meeting customer needs and managing supplier relationships.

Desirable Criteria

  • Experience of Concerto CAFM system or similar FM management systems.
  • Contract/Supplier Management.
  • Demonstration of strong customer relationship management and customer service ethos.
  • Understanding of key performance-related schedules within contracts, including assurance of KPIs/SLAs.
  • IOSH/NEBOSH/IWFM certification.

Behaviours

We will assess you against the following behaviours during the selection process:

  • Changing and Improving.
  • Making Effective Decisions.
  • Managing a Quality Service.
  • Communicating and Influencing.

Benefits

As a member of our team, you will receive a competitive salary of £28,341, plus contributions to the Civil Service Defined Benefit Pension scheme. We also offer flexible and hybrid working policies, a generous leave allowance, and a range of family-friendly policies and personal support.

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